2/10 แย่มาก
aveen
เดินทางกับคู่รัก
25 พ.ค. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
From the moment we stepped foot into this hotel we felt unwelcome. The staff were so rude and unhelpful, it was as if they were being held at gun point to work there! You would think with the prices they charge, they can atleast help with ours bags, but this wasn’t done either! The rooms had no kettles or tea provided (only cheap coffee pods) when asked if we can borrow a kettle they responded we need to pay $60 Franks to borrow one! We had an emergency come up and had to check out a day earlier - I paid extra for a flexible room I.e to not pay any cancellation fees etc however, they still charged me for the night I was wasn’t there and all they responded with was “can’t help read T&Cs” and rolled their eyes. Breakfast was standard, until I saw on the second day that one of the waitresses was putting someone’s plate of eggs back into the scrambled eggs pot!! I felt sick after seeing this. Hotel was packed and so loud. We went to their restaurant for dinner on our first night and it was by far the most disgusting and overpriced meal I had during my month in Europe. Overall our stay in Grindelwald to was horrible. Would not recommend, go to a smaller boutique in the area and support them!
aveen
เข้าพัก 3 คืน, พฤษภาคม 2024