We made a reservation at Hotel Gumbet in Bodrum, Turkey, but unfortunately, our experience was terrible. The room we booked was non-smoking, but when we arrived, the only room available reeked of smoke. The staff couldn't offer us another room and started being hostile towards us. We were forced to book another hotel since we didn't receive any assistance. Moreover, even after all the discomfort, they didn't allow us to cancel our reservation and didn't refund the prepaid amount.
This experience was extremely disappointing and stressful. We expected better service, especially from a hotel that advertised non-smoking rooms. We recommend that other guests double-check the hotel's policies and room conditions before making a reservation. Furthermore, we hope that Hotel Gumbet improves its management and customer service to prevent bad experiences like ours.