4/10 แย่
Jose, Silver Spring
เดินทางกับครอบครัว
26 มี.ค. 2025
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Hard to believe this is a 4 star hotel. Rooms need a lot of updating, wallpaper peeling or have stains on it. The main theme during this stay is doors dont work. Doors in main entrance say soft touch automatic doors but they are not, elevator doors bang loudly and sometimes take three tries to shut before the elevators start working. Sliding bathroom door in our room didn't shut so we asked the front desk person to have someone look at it while we were at dinner. When we came back she said someone took a look at it and it should be good. Went back to the room and door was still stuck at the same position (i.e. no one came to look at it). Eventually asked for another room which was available. Staff seem either overworked and/or don't seem to care all that much. We didnt feel all that welcome. Hotel restaurant forgot to put in a food order and we had to wait an extra hour for my daughter's meal. Luckily her meal was comp'd. Pictures of the rooms on expedia don't show how drab the rooms look. Will not stay here again.
Jose
เข้าพัก 1 คืน, มีนาคม 2025