2/10 แย่มาก
Kiyoe
25 มี.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
1. When I checked in and tried to use the glass cup, I found that liquid soap had accumulated at the bottom, causing the water to become all foamy.
2. When I requested a replacement cup, they brought a paper cup. I told them I needed a glass cup, but they refused, saying, "It's nighttime, and there are no staff available to bring one." After that, no new glass cup was provided in my room until I checked out.
3. An unwanted wake-up call came at 5:50 AM, waking me up.
4. Despite having a "Privacy Please" sign on the door, I was woken up by the loud voices of housekeeping staff cleaning the neighboring room.
5. The air conditioning barely worked, and the room was cold. Even when I set the temperature to 86°F, only cool air blew. A technician came, but the issue wasn't fixed.
6. the towel was carelessly placed on the rack after cleaning the room.
7. I discovered that someone else's meal charges had been applied to my room after checking my statement.
8. Although the Urban Resort Fee of $15 was supposed to be applicable toward meals, this offset was not applied.
9. The response from the woman at the front desk when I pointed out the billing error was the worst.
I was disillusioned by the service, which was not what I would expect from a luxury hotel, and I decided that I will never stay at a Fairmont hotel again.
Kiyoe
เข้าพัก 6 คืน, มีนาคม 2025