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"All Star Goes to Staff and their Effort. I had all along a very good stay but 2 times had almost horrible experiences. 1. there is no onsite taxi service and the onsite tour service nexus tours were not really very coordinated. 2. Food at the italian place was sent all burnt. food at the mexican restruant was delayed for like 40 mins. there was a clear discrimination for people like me. the condition where they dont have any taxi or onsite shuttle almost could have cost me few grands of USD to loose my flight and stranded. I felt if i would have had a medical emergency then Planet Hollywood didn't have anyone on call or "star class" member benefit had nothing. something to be mindful if planning to book a stay here."

"This is a very old hotel, and the lack of an elevator is already a significant drawback. What makes it worse is how poorly this is handled by the staff. Despite arriving with two toddlers, a large stroller, and multiple pieces of luggage, we were assigned a room on the second floor with no assistance or consideration. That alone shows a clear lack of empathy and basic hospitality. At a minimum, situations like this should be anticipated and accommodated—whether by prioritizing ground-floor rooms or offering proper help. Instead, the experience felt indifferent and poorly managed. Overall, the combination of outdated facilities and the staff’s disregard for guest circumstances makes this place hard to recommend."

"Everything was great, just a bit pricey. "

"Very safe, clean rooms, great location, friendly staff. "

"Pool was nice, great proximity to the beach. Staff were great and resort was well maintained. WiFi was a little slow. Loved the breakfast."

"All Hampton inns the same. Perfect "

"Room was clean, free shuttle, overall property looks nice. However, the shower was dirty and the shower curtain was smelling. "

"Resort is very clean and great food. However casino is small and there’s no activities like most resorts have. "

"Our family of 6 stayed in the family suite for 3 nights. 2 double beds and a separate room with a king bed, 1 bathroom. The 1 bathroom was a little tricky especially in the morning and at shower time, but we made it work. Our only complaint for the room is no hot water for showers, but maybe this is throughout the property. We liked the food as it was more authentic than a different property we stayed at right before going to Condovac. We would've liked the buffet eggs at breakfast to be more cooked. We loved the setting being higher in the mountains, a lot of animals, a short walk (or shuttle ride provided by the property) to the beautiful beach and a little store right by the beach for souvenirs or to restock toiletries/snacks. The shuttle became a great option as we tired from walking up the steep road to the main part of the resort. The main part is where the pools are, the dining hall with plenty of seating, a bath house & workout building with weights and cardio equipment. We enjoyed the lizards and iguanas walking around the pool deck! Listening to and seeing howler monkeys! We wish there were more pool chairs/loungers. Too few of loungers for even half the guests to use. They were taken quickly and people were not shy about leaving a towel on it while they weren't using it for hours at a time. The 4 pools were very clean. Beautiful infinity pools! Wading area and shallow pool for younger kids. Staff was awesome 24/7!!! "