The place is dirty and the owner is only interested in getting your money. Tried to cancel after receiving an email saying the lift wasn’t working, got a definite NO. Explained that my 80 year old mother was going and she couldn’t make it upstairs due to illnesses, still a definite NO. I could cancel she said but I wouldn’t get any money back. Unable to book anywhere else due to lack of funds we went to the hotel to was told by an elderly woman that we would be in a room on the top floor, when I told her my mum couldn’t manage the stairs she said she was the same age and goes up and down the stairs about 20 times a day so asked to speak with the owner. After numerous excuses and being told that the owner is a feisty one and won’t put up with any fuss she came 3 hours after we got there bounding in shouting that we paid for the top floor room. She eventually after talking with Expedia she changed our room to a first floor room and that she was only letting us stay because of my mother. The room was dirty and there was water marks on the curtains, I have taken loads of pictures to prove what I’m saying is true. I had to help my mother up the main flight of stairs, easier said than done and took 10 minutes each time then up 4 stairs with no rail to hold onto then there was a 45 degree slope upwards to the room. The owner wouldn’t even look at me throughout our stay. Whether she thought that I was just trying it on by asking for a refund she was determined not to give in.
Cheap, basic but clean. Limited breakfast but it was hot and tasty. Staff not the friendliest but ive seen far worse. Overall fine for a short, affordable stay.
A very pleasant stay. A great option for a budget hotel. The room was small but well laid out with everything I needed. Staff were friendly and helpful, especially at breakfast. Breakfast was good - a pleasant full English with cereals, juice, and a good jug of coffee. Good seafront location and convenient for the electric railway and some nearby bars and restaurants. An enjoyable 25 min walk along the seafront to the town centre, and there were also buses. Good value for money.
Kevin
เข้าพัก 3 คืน, กรกฎาคม 2024
10/10 ดีเลิศ
roger
1 ก.ค. 2024
The property was in a fine state of repair. The lady looking after it could not have been more helpful. It was warm and clean.
Was as stated and the host was super accomodating and thinking of the little things like my sweetners in the morning. she made everyone welcome these things are what makes a hotel stand out. Only negative was slightly uncomfortable bed.
Amy
เข้าพัก 4 คืน, กันยายน 2023
10/10 ดีเลิศ
Menachem
11 ก.ย. 2023
Menachem
เข้าพัก 3 คืน, กันยายน 2023
6/10 พอใช้
Chris
9 ก.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Breakfast could be a bit bigger but it’s just a room and a shared shower and toilet
Staff are nice
Chris
เข้าพัก 4 คืน, กันยายน 2023
8/10 ดี
Geoff
1 ก.ย. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Basic seafront hotel still working
Hotel was accommodating for late ferry arrival.
Was fair enough for 3*
Tesco vouchers used
Good Towels and shower,
adequate breakfast, no bar,
no tea/coffee in the room, poor TV.
Good to see it in operation where many close by have shut
Trip was for Manx
Nice enough hotel but communication appalling.
I contacted the hotel after booking to ask them whether or not it was possible to adapt the breakfast (which is included in the price) to suit a vegan diet. No one ever responded and when I signed it at reception this had somehow been transcribed as 'gluten free'.
I also messaged regarding the fact that we wouldn't arrive on the island til 22.00 due to the ferry times and enquired how I could get my room key. No response. Then ferry told me they would be 1hr late - so I would arrive after reception closed. I tried to contact them in advance on the day so they would be aware and gained assurance someone would be there to let us in.
Unfortunately, when we turned up there was no one answering the door. There was a code I could have used, had anyone given it to me. There was no key for me, even though the other guest who was left waiting on the doorstep with me had a key ready in an envelope. The man who answered the door made it clear that I was at fault for arriving so late. I accept that I arrived 15 minutes after check in closed. However, I did advise them as far in advance as possible and was told that this would be ok.
No apology was made (I did apologise for our lateness, which was outside my control) and I feel that the stress caused to myself, my son and to the adults on site on that evening could have potentially been avoided with better communication between the hotel and their booked customers.