Hotel was under renovation without any notice prior to arrive. Had to ask for everything including soap. Realized when ready for coffee, no cups. No carpet or baseboards in hallway. Everything was dirty with drywall dust. Air conditional was marginal at best. Asked for a different floor but apparently all floors were the same. Asked for a lower rate based on conditions but only received a token reduction. I have never written a review like this, so conclude what you want. Not a good experience.
The hotel was without basic things like ice. Sheets were dirty had to go get clean sheets and change bed ourselves. Bed was very "worn" and not comfortable in.the least. Had no soap in the restroom. Some outlets in the room didnt work, nor the telephone
We were here to drop off the kids for college. The hotel is under renovation so its in a bit disarray. Combine with Covid there is no service so......it’s a great location to food, shopping and college move in. Plenty of parking. Ask for the front side of the hotel if you want to see town, otherwise you just see country. Bonus....Whataburger is walking distance. And the customer service, TOP NOTCH!!
The rooms are dark and damp. Had a special odor to them. I thought it was just my room but i overheard other guests complaining of the same problems. The hotel is under remodel so hopefully it will get better soon
We booked this room online because it stated it had a pool and we have a 5 year old. Nothing was stated pool was closed. After check in when we asked we were told “oh the website isn’t updated yet” At this point the other hotels with pools were booked. Also after check in we were told the complimentary breakfast was also closed due to COVID which also was not updated on the website. Definitely would have picked a different hotel had this been disclosed.
Everything was very clean, love the remodel, staff was great,
Jamie
เข้าพัก 1 คืน, กรกฎาคม 2020
10/10 ดีเลิศ
ผู้เข้าพักจริง
10 ก.ค. 2020
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กรกฎาคม 2020
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางเพื่อธุรกิจ
18 มิ.ย. 2020
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
somewhat disappointed
The hotel is undergoing some renovation and there was a smell. The air conditioner kept making a loud noise every few minutes. The beds were very uncomfortable. The site did not say that the pool and breakfast was not available. We were told there would be sacks with to go breakfast and none available. We had stayed here in the past and were very pleased. Not the case this time.