I loved everything - the hotel is well maintained, the staff is incredibly friendly and helpful, the buffet breakfast is worth every penny and the location is perfect. It’s within walking distance of many great sites and theaters. Plus, the Tottenham tube station is only two blocks away. Also, my room faced Bloomsbury St and yet it was incredibly quiet. I’ll be staying here again, for sure!
Excellent service and location. Good hotel and restaurant/bar.
Sheila
เข้าพัก 1 คืน, กุมภาพันธ์ 2025
6/10 พอใช้
Claire
เดินทางกับครอบครัว
18 ก.พ. 2025
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
We had an issue when checking in at 6pm
As the room was not ready and properly cleaned.
Claire
เข้าพัก 1 คืน, กุมภาพันธ์ 2025
8/10 ดี
Eloisa
เดินทางเป็นกลุ่ม
2 ก.พ. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Great location, clean and quiet with lovely breakfast but only 1 pillow and an uncomfy mattress so didn't get a great night's sleep. Would still come again for location though.
Our family room for 4 (it specifically said for 4 on the booking) was a double room with a single camp bed in front of the wardrobe (so it couldn't be opened properly) in the corridor to and in front of the bathroom for my 17 year old son! When we spoke to the staff on reception, they were initially quite abrasive saying this is a family suite. It was only when the manager overheard, that the staff seemed to change. The manager was so helpful and organised an additional room for my son next door which was seemed to solve the issue.
That same night, we were woken by the people in the room next door with a large group making loads of noise. I tried to call reception but the phone in the room didn't work. I went to my son's room to call and tried approx 4 times but nobody answered. In the end, I had to go downstairs to reception and complain that about the phone not working and then not being answered and then the noise. The staff member apologised and said he would go and speak to the room, which he did. 5 people came out. In the morning, my son was very tired because his toilet had been continually flushing throughout the night. Our tap was continually dripping through the night too. Rooms are awful - we paid over £400 per room per night. We couldn't face another night so left a day early & have not been refunded for the final night despite leaving.
Some staff (esp manager) are very helpful, some are rude. The restaurant and the food are good but the rooms are awful.
Overall , the stay was good. We prepaid for the breakfast, and it was excellent. Lots of choices from full English to continental. Fresh fruit, decent coffee, good service.
My only complaint is with check in. The young woman had a very strong accent, her English language was not great and the amount of times I had to repeat myself tells me she also didn’t have a good command of English comprehension. She should not have been a front desk person….
sue
เข้าพัก 1 คืน, มกราคม 2025
4/10 แย่
Lee
เดินทางกับครอบครัว
10 ม.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I've already submitted my feedback for this hotel stay, it was very disappointing and I would not stay there again.