2/10 แย่มาก
Laura
เดินทางกับคู่รัก
3 ก.พ. 2025
ชื่นชอบ: ความสะอาด
We felt there was a lot of misleading with this hotel. We arrived around 10:30 from the airport and nothing was open to get something to eat. Next day we went to add parents to room only to find out there was an extra charge of $25 per person per night. Now I understand that many hotels charge so I looked on the website and found nothing saying this hotel does this so was taken back when it was told to us even after explaining to them they need to make it clear prior to coming so you are prepared. Theyhad a power outage that same day and we were in the elevator, but thankfully it hadnt moved yet so we were able to pry the door open and get out. Next we were told there was a full bar upstairs so we go up there had very limited bar selection no juices, no ginger ale, no sprite no specialty cocktail unless you want gin and tonic. Downstairs restaurant we asked for a drink cause we were told from upstairs they had a bigger selection only to be told at the Downstairs restaurant that upstairs had more options. Menu online shows all these different drinks but noone had the ingredients to make them. All in all we felt there was a lot of misleading information to get you to reserve this hotel only to find out they could not deliver on what was on their website.
The hotel is nice as a building however how it is managed is very disappointing. Another point is we dont come to Colombia to listen to English music or eat American food. So start playing Colombian music by the pool.
Laura
เข้าพัก 7 คืน, มกราคม 2025