2/10 แย่มาก
Murray
เดินทางกับคู่รัก
19 ก.พ. 2025
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Upon arrival, I was greeted by the owner, Duncan, who immediately demanded that I pay an additional amount beyond what I had already paid through Expedia on January 17th. When I refused, he became agitated and annoyed. After advising Expedia of the situation, they managed to cancel my booking. However, as I attempted to leave the premises, three security guards held me back and insisted that I needed to pay for the room before I could exit. This action deprived me of my liberty until Duncan intervened.
To be released, Duncan demanded an additional payment of 6,000 KES. Reluctantly and with great frustration, I complied with this demand. It was evident to me that there is a concerning practice at this hotel and Palms Resort where guests are extorted for more money than what has been previously agreed upon through legitimate booking channels.
I urge you to investigate this matter thoroughly and consider removing MegMara Luxury Suites from your list of recommended hotels. The property operates more like a home with rooms rather than a proper establishment with adequate reception services, which is misleading.
Murray
เข้าพัก 9 คืน, กุมภาพันธ์ 2025