2/10 แย่มาก
Kevin
5 ม.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Honestly Hilton should be ashamed. This Hilton Hotel in Niagara Falls is extremely disappointing. First off, don’t be fooled by the renovated lobby, the rooms are extremely outdated and of the standard I would expect from a motel on the side of the road. Anything required is a charge. As an example, they do not include basics in rooms such as a wine glass or a bottle opener. When my wife and I called for a bottle opener we were advised that there was a fee to bring one to the room. In the room all the grim paint is chilled and peeling, the beds are visibly caved inwards and are terribly uncomfortable, all the furniture is disgusting and extremely dated, the towels feel like sand paper on your body…. I could go on and on. Terrible customer experience overall. Do Not Stay Here!
Kevin
เข้าพัก 1 คืน, มกราคม 2025