Lack of communication upon check in.
Host double booked property and we lost out.
Host sent us to a different property claiming it was better and recently renovated to find it was still under renovation, with no working appliances including fridge, dishwasher. Construction materials all over. Holes in walls, broken light fixtures. Had no choice as reservation states no refunds for canceling. Didn't have extra funds to book somewhere else. Host wouldn't answer calls and denied any accountability for their error when asked for a partial refund and then cut all communication. Beware. I should have paid more attention to the red flags given in previous reviews because they happened to me and worse.
None of the essentials listed was actually provided when me and my fiance arrive to the property it all look ok but when i was going to take a shower i notice no shampoo no body wash and only one towel available which to me is like the beare minimum a place should have on top of the fact that the shower tub was absolutely disgusting and looks like it needs to be scrub .. When we arrive there was 2 people there barely getting out rushing whihc uou can tell because places was just wipe barely clean and rush and for the cleaning fees they charge i was at less expecting a a clean shower and a clean towel no Towels were left washing in the machine and only one towel dry .. I was not expecting to not have towels or the bare minimum. WHICH was SUPER UPSETTING I was only staying there one night so how is that asking for much..
Araceli
เข้าพัก 1 คืน, พฤศจิกายน 2024
6/10 พอใช้
Glenn
เดินทางเป็นกลุ่ม
18 พ.ย. 2024
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Nice property, marred by communication
House was lovely. But had problems checking in on arrival, requiring additional emails, texts, and ID measures with owner. Communication could have been more timely
Great place to stay! Excellent location to the city. Very safe neighborhood , the property it’s self was clean, neat and super cute. We will definitely rebook for future stays! Sophia responded immediately to our questions. Off street parking was a plus and the neighbor above us was very friendly.
Natalie
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
10/10 ดีเลิศ
Nicole
25 ม.ค. 2024
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Great stay
Really great stay! This property was super cute, perfect size for 1-4 people. It was really clean and perfect stay in Mt Lebanon. It was way more comfortable than staying in a hotel for same or less price. I would recommend