2/10 แย่มาก
Daniela
เดินทางกับคู่รัก
14 ก.พ. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I’ve never given a bad review on here but unfortunately Hotel Fiesta was very disappointing. I booked a room and got emailed the final price including taxes. When I checked in I got charged (Expedia doesn’t let me put the amount) but a lot more extra! Afterwards I realised this and as I was checking out I brought this up to the reception lady and she said that she had mistakenly charged us extra local taxes. Even though we were clearly from New Zealand! But she said there was nothing she could do about it (which she could all she needed to do was refund the extra amount) but instead to send an email to her manager to sort out. I have now sent 3 emails since then but have not had a reply. Extremely unprofessional and dishonest with their customers… at this point they are thieves for stealing money that isn’t theirs and not wanting to return it. DO NOT RECOMMEND!!! And also hotel looked nothing like the pictures in real life! Rooms were tiny and gross!! Even if this hadn’t happened the real rooms are not worth the super expensive prices!!
Daniela
เข้าพัก 4 คืน, มกราคม 2025