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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Adults-only beachfront hotel with 2 outdoor pools

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
4 bars/lounges, poolside bar
Property entrance
Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Spa
The current price is ฿9,359
฿11,231 total
includes taxes & fees
4 May - 5 May

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels

Junior Suite Hacienda Terrace

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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  • All-inclusive
  • Spa
  • Parking included
8.8 out of 10, Excellent, 1,012 reviews
The price is ฿21,481
฿21,481 total
includes taxes & fees
26 May - 27 May
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About the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • La Isla - 11 min walk - 1.0 km
  • International Convention Center - 4 min drive - 4.2 km
  • Malecon - 5 min drive - 4.8 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Upscale all-inclusive hotel near Cruise Ship Terminal
A poolside bar, a rooftop terrace and 2 coffee shops/cafes are just a few of the amenities provided at The Hacienda at Krystal Grand Puerto Vallarta. Treat yourself to spa services, such as a facial, a body scrub or a massage. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to a garden and a library, guests can connect to WiFi in public areas (surcharge).
You'll also find perks such as:
  • 2 outdoor pools
  • Valet parking (surcharge), a front desk safe and a banquet hall
  • A lift, tour/ticket information and luggage storage
  • A 24-hour front desk, smoke-free property and concierge services
  • Guest reviews give top marks for the pool, helpful staff and location
Room features
All 192 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as furnished balconies and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping and desks

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

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The price is ฿7,661
฿9,193 total
includes taxes & fees
4 May - 5 May
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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transport

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of 26 Apr 2025, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on 4 May 2025 start from ฿9,359.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Hacienda at Krystal Grand Puerto Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Hacienda at Krystal Grand Puerto Vallarta?

Valet parking is available for MXN 55 per night.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM.

What time is check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, the property is all-inclusive.

Where is The Hacienda at Krystal Grand Puerto Vallarta located?

Nestled on the beach, this Hotel Zone hotel is within a 15-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away.

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The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 344 out of 889 reviews
Rating 8 - Good. 246 out of 889 reviews
Rating 6 - Okay. 150 out of 889 reviews
Rating 4 - Poor. 84 out of 889 reviews
Rating 2 - Terrible. 65 out of 889 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful
Stayed 5 nights in Apr 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome rooftop bar and pool!! Amazing food and drinks 👍👍
Stayed 4 nights in Mar 2025

10/10 Excellent

Alma Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing experience
Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic.
Stayed 7 nights in Feb 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, hope to return next year 😃
Stayed 9 nights in Feb 2025

6/10 Okay

Jennifer

Liked: Staff & service
Property is lush, we have stayed before. We only had a bath towel, no wash cloths or hand towels, the chair in our room was a little dirty on arrival but the staff is amazing we wood still go back. It is a great priced resort for sure. The restaurants are good, especially the avocado ice cream 😏
Stayed 6 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options
Stayed 10 nights in Feb 2025

10/10 Excellent

Sandra

Liked: Staff & service, amenities, property conditions & facilities
Celiac friendly, chefs were very accommodating
Stayed 7 nights in Feb 2025

8/10 Good

FRANK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff . Dinners were good Breakfast was average and lunch was a little uneventful. Overall it was a good experience
Stayed 7 nights in Mar 2025

10/10 Excellent

Ma.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful. Everyone was kind and helpful. Food and drinks were great. Our room was beautiful and clean. The beach views were incredible from the pool. We will definitely be back:)
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and welcoming. Food was very good. Place was very pretty and clean. I would definitely stay here again. Miguel, Fatima, Carlos were extremely nice.
Stayed 4 nights in Jan 2025

8/10 Good

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Hacienda very much. The staff were lovely and very helpful. Our room was clean and the bed was very comfortable! The pool has a nice quiet vibe to it. If you are looking to relax this resort is definitely quieter than its attached sister resort at Krystal Grand.
Stayed 1 night in Jan 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Feb 2025

8/10 Good

Lori A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is stunning. Like being in a jungle with so many palm trees and beautiful plants! Hard to get a beach chair, they were always reserved by 7:30 a.m.! Food was ok, not great. Breakfast was very good and lots to choose from. Several things could use upkeep.
Stayed 13 nights in Mar 2025

6/10 Okay

Daniel Thomas

Liked: Cleanliness, amenities
Had a great time people and staff were frendly pools food and drinks was good
Stayed 7 nights in Nov 2024

10/10 Excellent

Panita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, friendly staffs.foods can be improved
Stayed 3 nights in Nov 2024

6/10 Okay

Staci

Liked: Staff & service
All the employees at the resort are amazing! The food is average, the resort is clean and the drinks are cold! All in all, it was a nice stay for an all inclusive.
Stayed 7 nights in Dec 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Very quiet and serene environment. So relaxing. Ask a staff to remove unattended towels.
Stayed 11 nights in Jan 2025

8/10 Good

Megan

Liked: Staff & service
We loved the adults only pool and servers at the pool , Luis was our guy all week and he was awesome! We spent our days at the pool and planned for dinners and evenings out on Malecon boardwalk and the romantico zone. Perfect vacation spot for us!
Stayed 7 nights in Dec 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The room was spacious and the staff was amazing! Lots of delicious food at the buffets and a la carte restaurants. Our server at the morning buffet was very friendly and welcomed us with mimosas every morning. The only downside is the longer walk to the beach as you need to go through the Krystal Grande to access the beach. Other than that we really enjoyed our trip!
Stayed 8 nights in Feb 2025

10/10 Excellent

Gricelda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time visiting The Hacienda at Krystal Grand in PV, MX. The staff is amazing from the entry area, specially Jesus, that gives you a warm welcome, to the pool bar area. Brandon at the pool bar also granted us a home feeling with great knowledge of the drinks. At the pool area, Carlos and Cesar made our pool enjoyment as if we were in our own house. The restaurants could improve in the food offered although the service of the waiters, Ivan and Cristian was exceptional. They were great going between tables and treating all guests with the same service. I will definitely return to The Hacienda in the future.
Stayed 5 nights in Mar 2025

6/10 Okay

Grace

Nice location, right on the beach. The Hacienda, adults only section, was much quieter than the resort. Not many restaurants to choose from, the French and Italian specialty restaurants were not that special. Evening entertainment rather poor quality.
Stayed 7 nights in Feb 2025

8/10 Good

Eirlys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week at The Hacienda at Krystal Grand Puerto Vallarta. We stayed on the adult side so it was very peaceful but did spend some time at the Krystal Grand and appreciated that we had a choice. The property is very pretty and the beach is lovely. The food wasnt spectacular, but I was not expecting it to be. Servers were awesome! Great atmosphere.
Stayed 5 nights in Jan 2025

10/10 Excellent

Normen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very nice property with consistent service and great food and drink options. I really enjoyed the flexibility of enjoying the Hacienda and Krystal Grand pool and beach areas - a very different experience at both.
Stayed 4 nights in Oct 2024