Booked this hotel as it was close to the airport as our flight was delayed till the next day. The receptionist looked bored and uninterested, no hello or anything when we arrived, i mentioned we had a booking and all he said was show me. We found a wall gecko inside the room that came from behind the curtains and ran behind the TV, the bathroom was so grimy we couldn`t use it, there was no hot water. The sheets were not clean. We had bottled water in the room but the bottles were so tiny, same as as those given to you on flights. Will not be staying there again.
Expedia recommended is a horrible. The hotel claimed to have air condition and washer/dryer because we have an one year old. The hotel has none of those. We booked for 4 days and stay here for less than 30 minutes.
I reported the issue with Expedia and they can’t give me partial refund for delist the hotel. What happens to Expedia’s recommendation and customer service. The quality is getting worse and worse.
do not use the wifi - my laptop was taken over by a virus after online for 2 minutes
tv did not work
no hot water in shower
staff did not care about these issues
Although the room is ok the staff is alittle bit not so good in speaking English and the reception area has no aircon. The elevator is not clean and the bathroom has molds on wall tiles. The place is far from city center advisable only for a day check in whenever you arrive past midnight at the airport
The room was big enough. I had two issues with it, there was a musty smell in the room which could be because it’s an old building but keeping the window crack opened helped with the smell and the only plug to charge my phone that was available was broken and in need of repair so the staff provided an plug adapter to make it work. Staff was very accommodating and friendly.
Abisai
เข้าพัก 1 คืน, สิงหาคม 2022
4/10 แย่
ผู้เข้าพักจริง
เดินทางกับครอบครัว
1 ก.ย. 2020
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Not so comfortable
We stayed in a family room and we were surprised that the gaps between the bathroom door and the hinges were rather wide on not just one side, but both sides of the door! One would be able to see clearly through the gaps. The glass door was thinly frosted midway and you could see one's silhouette from the bed. Not sure if it was only our room. WIFI is intermittent and the aircond is not as cooling. No housekeeping for our 2 night stay, which is maybe due to Covid19. No offer for additional water bottles, shower gel either. Overall, the stay was an uncomfortable one.