If you want to be on vacation where the hotel pool and amenities is also the community pool to locals then this is your place. Called the hotel to address the issue and their response was why didn’t you inform us ? Well, I wasn’t aware that was my job and also there is a security that walks laps around the resort. shouldn’t he have that responsibility not the guest? Isn’t that his job?
There are many animals on the property, which wouldn’t be an issue if they actually kept them away from
the pool deck. You can expect to swim with duck, rooster, chicken and/or iguana poop along with all the locals. Other guest attempted to clean some of it up with leaves only to have other guest step right into it. Extremely unhygienic.
On the first night we had the fire alarm go off in the middle of the night. A glitch maybe or out of battery not sure. We called for assistance, no one came to check on the alarm until
The next day 4pm. Thankfully
We were able to mute it after an hour of nonstop ringing ourselves. We are Still waiting on the towels we never received. Sometimes you call for the golf cart to take you uphill to the lobby and it may or may not show up - another guest had to walk up this hill in high heels (unfortunately). The prices at the bar are more expensive than other resorts. We went to newly opened Westin property and they had cheaper prices for much better service, food/drinks and ambience.
