This hotel is extremely run down, the reception area resembles a building site, reception was never manned.
No towels available and television not working in one of our rooms.
Avoid
Andrew
เข้าพัก 1 คืน, สิงหาคม 2024
6/10 พอใช้
Marek
เดินทางกับคู่รัก
19 ส.ค. 2024
ชื่นชอบ: พนักงานและบริการ
hotel is old and i think it needs a complete refurb
We had a terrible experience. The windows did not open and were unclean. The carpet was unclean too. The beds had one pillow per person with no headboards on the bed. We had no towels and were told they were waiting on the towels - we got these just before checkout. Overall an unpleasant experience.
AVOID AVOID AVOID!!! This hotel is a building site that hasn't seen a cleaner for months. Please read more on TA if in doubt!
The first room we got offered had no curtains, a dirty bath full of hair, and had a strong paint smell. The second had a burnt bed, holes in the sheets, and a filthy carpet. We did NOT stay and I suggest you dont even book.
You pay on site so can't get a refund through hotels.com. We spent an hour on the phone with 'customer services' only to be told their policy required them to escalate the issue to 'the management' . 2 days later our refund request was declined for no reason.
A total rip off, they know everybody would request a refund through this portal hence they take your cash on site.
AVOID AVOID AVOID
Vera
เข้าพัก 1 คืน, สิงหาคม 2024
4/10 แย่
Ramon
เดินทางเพื่อธุรกิจ
11 ส.ค. 2024
ชื่นชอบ: ความสะดวกสบายของห้องพัก
Very cheap, very old and basic. Ok for a night
It is ok for a night. It is very basic so if you are looking for a cheap deal is ok. Disappointed with the water temperature in the shower. Was a bit cold for me.
Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended
The hotel is a lovely place, the staff was friendly and very helpful.
On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
It was the worst place I have ever been to
I went to the property after looking at the condition of it I did not want to stay there with my family I felt unsafe
I had to stay at a different hotel on the day
I would like to request a refund for my hotel please
Thank you
Rofik
เข้าพัก 1 คืน, พฤษภาคม 2024
2/10 แย่มาก
DAVID
3 ก.พ. 2024
DAVID
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
10/10 ดีเลิศ
Kirsty
เดินทางเป็นกลุ่ม
10 ธ.ค. 2023
we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Kirsty
เข้าพัก 2 คืน, ธันวาคม 2023
6/10 พอใช้
Karen
เดินทางกับครอบครัว
30 ก.ย. 2023
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Very old and dated bed could do with being changed very old not comfortable at all
The worst hotel I have ever been in. Room really dirty, kettle dirty, squeaky bed, squeaky floorboards, moths and Flys galore. The whole vibe of place was awful and depressing. Place needs a big big upgrade on everything.
Apart from the location i have very little positive feed back to give i stayed with my 2 children in what could only be discriped as a dirty discusting room poor carpets had no tv working for the intire stay even though it was bought to the attention of staff on several occasions my room was not cleaned for the intire stay of 5 days feel really let down as even though my kids enjoyed are holiday the hotel really was the bad point of it shame cause it has so much potential too be a really nice place hopefully someone can take over and turn it in to something special