10/10 Excellent
Christopher
4 Feb 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many unexpected and well thought out details, very functional, like the best toilet roll holder ever - folds flat onto the wall when taking the roll off.
The lighting options were extraordinary, being able to have sublte light from the headboard, or a bit more when turning on the bar light. Also a light that turns on automatically when opening the wardrobe doors helps a great deal. Having electric curtains and blinds makes it a true five star hotel.
The widest bed ever, felt plush. Also the towels were so plush and absorbant, just felt wonderful to use. The slippers were similar. All together, very pleasant and well thought through.
There was one memorable interaction. I had a pink store bag and made the mistake of placing it between the waste bin and the wall. Housekeeping (understandably) took the bag. At first I thought there was just some loose change in the bottom, but then I realized some expensive sunglasses were in there.
When going down to reception to see what could be done, the receptionist who checked me sensed my hesitation and discomfort, listened with concern and empathy which was greatly appreciated. Five or ten minutes later there was a knock on my hotel room door and I was reunited with the bag and sunglasses. Housekeeping was very kind and so appolagetic. As for the receptionist: she’s manager material and the hotel can be proud to have her.