4/10 Poor
David
4 Jul 2024
Disliked: Staff & service
I cannot judge the hotel by itself but as a paying customer, I can provide an insight about how they consider their customers.
I did book a room for one night and unfortunately didn't pay enough attention and book the wrong day (in Jun instead of Jul). I only realized it the morning of. I contacted the hotel immediately to apologize and let me know I won't be able to make it, and would like to book a room for the day I initially intended to. I took ownership for my mistake and thought that any decent management would be happy to book another night, and provide a small discount as a commercial gesture. I paid $170 for one night, they saved money as the room either wasn't used (so no costs involved in room cleanup, etc.) or were able to book the room to another customer, so if they'd offer me a $10-$15 discount, it would virtually cost them nothing, and I'd have been happy. Well that didn't happen. They ignored me. You'd also think they would call/email when a guest is no show, and the didn't either.
I sent another email the same day. They ignored it again. Then I sent them a 3rd email a week later, which they finally answered to, offering a ridiculous $4 off my next booking, emphasing it was my fault. I know it is. I stated it twice already. But you either saved money or doubled your gains on that room. Offering a mere $4 to shut me up after ignoring me for a week is insulting. I therefore used my money to another establishment, that I hope, has more respect for their guests
David
Stayed 1 night in Jun 2024