Chittenango Falls State Park

Overall, good stay. Morning wait for elevator on high floors can be rather long.

I wish they would tell you about the heavy tax and 100.00 deposit fully refundable but never said anything about it.

The hotel was in a great location and the property was clean and updated, but I ran into a few frustrating issues during my stay. First, at checkout, I noticed three unexpected mini bar charges—even though I hadn’t consumed the items. I had briefly removed a couple to check their nutrition labels and returned them untouched, yet I was still charged. This made me wonder if they use a sensor system that registers when items are moved. If so, what happens if a child takes everything out just to look? Are the parents still charged, even if nothing was consumed? I emailed the hotel for clarification but never received a response. Considering each box of M&M’s was $18, being charged over $40 for two untouched items was ridiculous. The checkout process was also slow. We valeted our car, but the front desk made a mistake entering our valet ticket and never called for the car. After waiting nearly 30 minutes, we followed up—they apologized and refunded one night of parking, which I appreciated. Another issue: we were charged a $35 per night destination fee, which we were told at check-in could be used toward food at their restaurant. We dined at Dabble, but the credit was never applied to our bill. New York is already expensive, and hidden fees combined with a lack of transparency made the experience feel dishonest. I left feeling disappointed—and a bit cheated.