6/10 Okay
Kate
Travelled with pets, Travelled with partner
3 Nov 2024
When checking in there was 2 employees at the desk. Both conversing with me. I was asked to swipe a card for damage just in case. I then inquired about where to take my dog out, I noticed a court yard area, they both said oh yes you can take the dog out there. I went up to the room and came back down to grab a few more items from my car and noticed a sign on the desk (where I checked in) stating:you must sign a contract if you have a dog staying here. So I said to the girl at the desk, why wasn’t this presented to me when checking in? I was asking questions regarding my dog… she then said, I wasn’t the one who checked you in! I looked at her and said are you going to get the paperwork out so I can sign it? Would I have been charged $50 if this wasn’t signed? She said yes! I looked at her and said this a lesson right? She again said I didn’t check you in. I was extremely disappointed and it kinda seemed like this is a normal thing they neglect . Training your employees is so important so instances like this doesn’t happen! The next day we checked out and I decided to check my credit card account that i swiped when arriving at Aloft.. there is 2 $50 charges from Aloft. I tried calling and speaking with the manager and the girl who answered said the manager is gone for the day. I then asked to speak to another manager and she said there’s no manager here. All in all the staff’s lack of training and “I don’t give a crap” attitude is really unfortunate!
Kate
Stayed 1 night in Nov 2024