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"Location very close to ski facilities and mountain tracks. Very friendly staff. Nice outdoor relaxation area. The window view depends on the room. "

"Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've...

"Good but cominication is zero"

"Location was spot on, staff very helpful generally an excellent stay "

"Internet is the room was very slow. Not sufficient for work and video conference. Thankfully no conference was in progress and I was able to use the conference facility for a day. This had higher Internet speed of 25Gb.Thank you to the manager for accommodating. "

"good stay !"

"Nice"

"Friendly people,lovely location,perfect service! We love it!"