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"This was one of the fanciest hotels I've ever stayed in. I really cannot believe this place has any poor reviews. The service is impeccable; this property has many restaurants and bars, and everything is amazing and high-end. The pool is small, but I still had a blast laying out for hours and enjoyed the poolside bar/food services. They have great tour guide services, but book weeks in advance if you want a specific day. All the best restaurants surround this hotel (and you can walk to most of them on foot), and Poblado is cute and has great shopping). I was a solo, non-Spanish-speaking female traveler, and unfortunately, I never felt safe enough to leave the hotel after about 8 pm, which was fine since I did tons of sightseeing during the day. Luckily, I could relax, hang out, and have cocktails nightly at the rooftop bar at Click Clack and stay until close. The inside of the hotel was very safe; there were guards everywhere. Sadly, I never felt 100% safe as a woman to walk alone in certain areas of this neighborhood (other American travelers at the pool voiced the same concerns as I had regarding not feeling 100% safe when walking on the side streets of this neighborhood). I definitely would bring all the cash you need, before this trip as I wouldn't want to use any ATMs and get followed after. One last thought: this hotel would be amazing for couples because it has a sexy vibe. I will be back to the Click Clack next time I have a companion to travel with! "