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"This was my second trip to Papallacta and it was worth a return trip. Staff were friendly and helpful. From remembering the lactose intolerant person in our group (bringing a small pitcher of hot chocolate made with almond milk twice) to remembering the kids’ names to helping our teen when he was locked out of our room, Orlando was perfection. Be sure to relax with a massage after taking a hike in the stunning mountains. "

"I loved the property. The facilities (pool, spa, garden, restaurant, room) were outstanding. I will return with my family. Only minor comment: properly is not for people with limited mobility as it has multiple hills and steps to get to the room and pool. Thanks a lot for great service."

"I loved staying here. It is a beautiful hotel with wonderful gardens and pool. The staff were very attentive and helpful. It was very clean and quiet."

"Very clean and comfortable with friendly, helpful staff"

"Amazing views and service. Just great for a side trip from Quito. Would highly recommend"

"The staff was very helpful, breakfast was wonderful and the hotel was beautiful."

"Excelent"

"This hotel is older but rooms are clean and nice. The hotel has restaurants which is good as there did not seem to be much else around it. "