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"The hotel offered exceptional service and enjoyed a highly convenient location with close proximity to the JR line. The staff were both friendly and accommodating."

"Great "

"Convenient location to ski in and out of An’nupuri. All staff member from front desk, shipping luggage, kitchen staff to housekeeping staffs were very nice and friendly. The onsen was clean and bonus was the sauna and cold plunge. The morning buffet was ok, I would recommend to have more fruit varieties other than just grapefruit and pineapple. Overall spent 4 very nice days skiing and we ate out for dinner, highly recommend making reservations at lucky fingers and Matsuri. "

"Excellent property. Wonderful ski in ski out facilities. Perfect for family skiing holiday. "

"Clean and convenient"

"Wonderful hospitality. Room was perfect. Felt like home."

"It was a lovely stay for my family. I will definitely recommend this hotel. "

"Well located hotel right in front of the Otaru train station. Service is best in class. Onsen offers variety of choices including outdoors and indoors. 9 to 11 pm offers free ramen and ice cream. In the morning it offers free yogurt drink and welcome snacks. Little things add up to an unforgettable experience. My wife and daughter enjoy the stay very much. Also, it is 3 minute walk from fish market with lots of fresh seafood options. The whole town with many landmarks, museums, shops and restaurants, this is the ultimate #1 first stop in Hokkaido. We highly recomend this hotel for your stay in Otaru."

"Beautiful property and facilities with high-end finishes and design. Excellent food (breakfast) and good restaurants. Only downside is that there is no walkable "local" area to explore. The hotel is self-contained but isolated, and one needs to take the shuttle to Hirafu to be in town. That said, it was a wonderful place to ski in and out of, with fantastic service and amenities."