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"good location & kind staff! but a bit chilly in Feb. "

"5star"

"At the time of stay it was free to travel to and from the Airport Metro to this stop. Other than the hotel there is nothing nearby. The biggest problem with the hotel was I booked it when it was A Novotel, we spent five minutes looking for a hotel that doesn't exist, as the hotel didn't bother to contact guests in advance of the change. "

"Quiet, nice staff, free laundry room, but need in room heating."

"Good"

"The service is outstanding! Every service man/woman was well trained and attentive to our needs including the ones in the lobby and the ones in the lounge. We arrived early in the morning and we had to wait in the lounge before we can check in to our room. They served us tea at a table with a beautiful window view. Also, our room was ready in no time. This hotel has demonstrated an outstanding customer service throughout the 4 nights of our stay. We will definitely return again. "

"Nice, newer hotel. In business area"

"The staff was exceptional. The front desk stored our luggage two days prior to check-in and our luggage was in our room upon our arrival. The lounge area was very nice as we were able to utilize it after we checked out, as we had a late flight departure. Upon checking out, front desk staff noticed we hadn't used two of our breakfast coupons and re-issed coupons that could be used towards lunch/ dinner for our final day. They were very helpful in calling taxis and helping my husband, who is handicapped. The room was very clean and comfortable. There were ample outlets to charge our electronics. We enjoyed our stay. "

"Really like to stay at this hotel. Very nice staff. Will stay at this hotel again when we come back to Taiwan."