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"The front staff were very nice. The room was outdated and had a badl smell but the bed was comfortable and shower good. The AC worked veey well "

"I was a little concerned reading other reviews, but we had a great time, our room was very nice and clean, property is beautiful, food was pricey but good, no real complaints and would definitely recommend to others. My only recommendation to others that want to visit the water park is to wait in line before the park opens to get a chair because the seats go quickly. "

"We love this property so much. We had a bunch of things to do with the children. The only thing I would say is that it’s very dirty in your villa. The rugs are disgusting. They make your feet black at the bottom. The sink and tub area and like the floor part could’ve definitely been cleaned a lot better especially if you have one of the Jacuzzi’s. It’s all dusty in between. But other than that overall it’s a great resort. Just a cleaning needs to be better."

"We have stayed here multiple times and plan to stay again. The rooms are always clean and the staff have always been pleasant and quick to respond with any needs."

"Loved the beautiful Caribbean colors and decorating. "

"We had a wonderful time at this resort, so much to do and all staff we encountered were great!"

"Was amazed by the appearance Everyone was super helpful and happy to assist. The guards men at the guard box ! We’re super helpful, super friendly just AMAZING The hotel check in lady - TOP NOTCH CUSTOMER SERVICE! Concerige Guy - couldn’t ask for better !! Everyone’s pretty amazing here! On A HOLIDAY EVENING AT THAT !!"

"Overall, my stay at the hotel was good, but there was one major downside that really soured the experience. Shortly after checking in, they offered what seemed like a great deal — a discounted rate if we agreed to attend a timeshare presentation. However, they charged $200 upfront with the promise that it would be refunded after attending. The catch is, if you don’t show up, they keep the $200. What made it even worse was when I went back to the desk to explain that I had a surprise planned for my boyfriend and asked if they could remove him from the timeshare event. I thought it would be an easy fix, but the lady at the desk refused to do anything about it. She was completely unhelpful and showed no flexibility or understanding. It felt like they cared more about pushing the timeshare presentation than about making sure guests actually enjoyed their stay. While the hotel itself was nice, this whole situation left a really bad taste in my mouth. Future guests should definitely be cautious about agreeing to anything tied to the timeshare offers — it’s not as simple or optional as they make it sound."

"I have wanted to stay here since i saw property on hotels.com. it did not disappoint! My girls and i felt safe and the accommodations were wonderful. Quiet, clean and beautiful. We will be back! Take it from an avid multi room traveler with lots of children, get the 2 bedroom!!"