2/10 แย่มาก
Mandy
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
25 มี.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
If you want a night sleep book somewhere else!
I stayed in Room 320. I specifically requested a quiet room due to my medical condition (epilepsy), as sleep deprivation triggers my seizures. Instead, I was placed in a room directly opposite a karaoke bar that operates until 4 AM! Its not just those rooms there's a whole side to the hotel that faces this bar and I imagine as the weather becomes nicer more people will congregate outside and be even louder
Despite raising the issue with reception, their only solution was to call the bar, which had no impact. Upon checkout, staff admitted this noise disturbance is a recurring issue for rooms on that side of the hotel, yet no warning was given, nor was any action taken to mitigate the impact on guests. If you want a decent sleep I really suggest booking another hotel. I really wish I had of been informed so i could have the choice of going somewhere else as have to really take my sleep health seriously due to the type of seizures I have i may not come out of them!
The noise was so severe that I could not sleep, leading to me having seizure the following day. This experience was unacceptable and totally preventable. Guests with ANY needs should be accommodated appropriately! and all guests should be informed of potential issues in advance, staff know about the bar noise and no notification or advise upon check in, If I had of been informed I even would of said ill either happily pay for an upgrade or cancel altogether.
Mandy
เข้าพัก 1 คืน, มีนาคม 2025