6/10 Okay
Bhavesh, Frisco
Travelled with partner
4 Nov 2024
To my surprise, they charged $125 as a pet fee for my stay. I believe to the best of my knowledge this was not mentioned on expedia.com when I made the reservation so this came to me as a surprise and ended up paying that fee..
When we checked in into our room, even though we are non-smokers the room that we got had the smell of weed in it. I did request them to come and use a spray in our room so that at least it would limit the smell of weed inside the room and we had already unpacked and had a pet with us so we’re not intending to move to another room.. the room service person came only after three hours after I made the request.
The breakfast options that they had were minimum. Not much variety.. also they were short staffed and did not refill the empty bowls of food that they were serving frequently. There was always a wait for them to refill. They had a station where they were serving customizedegg omelettes. The lady preparing the omelette was very rude.
They have ample of parking available. By default, they will charge you $10 parking fee thinking that we are parking inside the parking lot of the hotel. They have ample of parking across the street as well and that’s where I parked. I had to mention to the front desk that I have parked my car across the street and not inside the hotel parking lot. By default they had charged me $10 a day for parking which they reimbursed after I spoke to them. Overall, not happy with my stay.
Bhavesh
Stayed 2 nights in Nov 2024