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The Queen Luxury Apartments - Villa Carlotta

4.0 star property
Luxembourg City apartments in Gare with kitchens and pillowtop beds

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Queen Luxury Apartments - Villa Carlotta

Deluxe Apartment, 2 Bedrooms | Balcony
Property entrance
Deluxe Apartment, 1 King Bed, City View | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Superior Apartment | City view
Deluxe Apartment, 1 King Bed, City View | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Deluxe Apartment, Non Smoking, Private Bathroom

Deluxe Apartment, Non Smoking, Private Bathroom | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Apartment, Non Smoking, Private Bathroom

Highlights

Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Apartment, 1 King Bed, City View

Deluxe Apartment, 1 King Bed, City View | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Apartment, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Luxury Room

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 43 sq m
  • Studio
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Apartment, 2 Bedrooms, Terrace

Executive Apartment, 2 Bedrooms, Terrace | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Apartment, 2 Bedrooms, Terrace

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Private hot tub
Heating
Free cots/infant beds
Kitchen
  • 90 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 7
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Apartment, 1 Bedroom

Highlights

Separate dining area
Individually furnished
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 70 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Apartment, 2 Bedrooms, Balcony

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Private hot tub
Heating
Free cots/infant beds
Kitchen
  • 90 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 7
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Apartment, 2 Bedrooms

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 100 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Apartment, 1 Bedroom, Private Bathroom

Apartment, 1 Bedroom, Private Bathroom | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Apartment, 1 Bedroom, Private Bathroom

Highlights

Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Deluxe Apartment, 2 Bedrooms | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 90 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Superior Apartment, City View

Superior Apartment, City View | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Apartment, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Superior Apartment

Superior Apartment | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Apartment

Highlights

Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Apartment

Highlights

Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Apartment, 1 Bedroom, Terrace

Executive Apartment, 1 Bedroom, Terrace | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Apartment, 1 Bedroom, Terrace

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Private hot tub
Heating
Free cots/infant beds
Kitchen
  • 100 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 5
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, City View

Apartment, 1 Bedroom, City View | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Apartment, 1 Bedroom, City View

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 King Bed, Balcony, City View

Deluxe Apartment, 1 King Bed, Balcony, City View | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Apartment, 1 King Bed, Balcony, City View

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 1 bedroom
  • 1 bathroom
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Apartment, Balcony

Deluxe Apartment, Balcony | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Apartment, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms, City View

Apartment, 2 Bedrooms, City View | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Apartment, 2 Bedrooms, City View

Highlights

Individually furnished
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Hypo-allergenic bedding
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Apartment, Balcony, City View

Deluxe Apartment, Balcony, City View | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Apartment, Balcony, City View

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 1 King Bed

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About the area

Map
54 Avenue De La Liberte, Luxembourg City, 1930

What's nearby

  • Notre-Dame Cathedral - 12 min walk - 1.0 km
  • Luxembourg City Hall - 14 min walk - 1.2 km
  • Grand Ducal Palace - 14 min walk - 1.2 km
  • Place Guillaume II - 15 min walk - 1.2 km
  • Place d'Armes - 16 min walk - 1.4 km

Getting around

  • Paräisser Plaz/Place de Paris Tram Stop - 2 min walk
  • Luxembourg Station - 4 min walk
  • Findel International Airport (LUX) - 20 min drive

Restaurants

  • ‪Five Guys - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Metropolitan - ‬1 min walk
  • ‪O’Tacos - ‬1 min walk
  • ‪Partigiano - ‬3 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Queen Luxury Apartments - Villa Carlotta

Luxembourg City apartments in Gare with kitchens and pillowtop beds
Along with Access to hot tub, this smoke-free apartment building has free WiFi in public areas and multilingual staff. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. A flat-screen TV with cable channels and a DVD player provide a bit of entertainment, and guests will also find comforts, such as a pillowtop bed and Frette Italian sheets. Housekeeping is not available.
The Queen Luxury Apartments - Villa Carlotta offers 9 accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and hairdryers.

This Luxembourg City apartment provides complimentary wireless Internet access. 42-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and coffee/tea makers.

Recreational amenities at the apartment include Access to hot tub.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Pool/Spa

  • Spa tub

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Highchair

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Toaster

Bedrooms

  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed: EUR 30 per night

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • DVD player

Comfort

  • Heating
  • Portable fan

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Free bottled water
  • Iron/ironing board
  • Multilingual staff
  • No housekeeping service
  • Safe

Location highlights

  • In a business district
  • In the city centre
  • Near a metro station
  • Near a train station
  • Near the airport

Things to do

  • Shopping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 9 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in fee: EUR 40 for check-in between 10:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For more details, please contact the property using the information on the booking confirmation
All guests must call this property 30 minutes before arrival for check-in assistance.

Access methods

Host will greet you, lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Optional extras

  • Late check-in fee: EUR 40 for check-in between 10:00 PM and midnight
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number Lu21646618

We should mention

This property does not have any lifts
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 September to 01 June

Property is also known as

Queen Luxury Apartments Villa Carlotta Apartment Luxembourg City
Queen Luxury Apartments Villa Carlotta Apartment
Queen Luxury Apartments Villa Carlotta Luxembourg City
Queen Luxury Apartments Villa Carlotta Apartment Luxembourg City
Queen Luxury Apartments Villa Carlotta Apartment
Queen Luxury Apartments Villa Carlotta Luxembourg City
Queen Luxury Apartments Villa Carlotta
The Queen Apartments Carlotta
The Queen Luxury Apartments - Villa Carlotta Apartment
Apartment The Queen Luxury Apartments - Villa Carlotta
The Queen Luxury Apartments - Villa Carlotta Luxembourg City
The Queen Villa Carlotta Apartments
The Queen Luxury Apartments Villa Carlotta
Queen Apartments Carlotta
The Queen Luxury Apartments - Villa Carlotta Luxembourg City

Frequently asked questions

Is The Queen Luxury Apartments - Villa Carlotta pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Queen Luxury Apartments - Villa Carlotta?

This property doesn't offer parking.

What time is check-in at The Queen Luxury Apartments - Villa Carlotta?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. Late check-in is available from 10:00 PM to midnight for a fee of EUR 40.

What time is check-out at The Queen Luxury Apartments - Villa Carlotta?

Checkout is at 10:00 AM.

Where is The Queen Luxury Apartments - Villa Carlotta located?

Located in Gare, this apartment building is within a 5-minute walk of Sacre Coeur Church, Place des Martyrs and Post and Telecommunication Museum. Am Tunnel and Bank Museum are also within 10 minutes. Paräisser Plaz/Place de Paris Tram Stop and Gare Centrale Tram Stop are within a 5-minute walk.

The Queen Luxury Apartments - Villa Carlotta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 33 reviews" "
Rating 8 - Good. 9 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 5 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

JOSEPH

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a very nice place - apartment. I agree its more luxurious than most hotel rooms. Location is good, check in was fine, parking was a problem. Enjoyed the porch - a little noisy but with closed windows its fine.
Stayed 2 nights in Sep 2024

6/10 Okay

Taejoon

Travelled with family and small children
Was ok.
Stayed 2 nights in Sep 2024

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
The property contacts were super helpful and kind!
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Very nice apartment and very convenient for the excellent tram system. Don’t be put off by the entrance area
Stayed 2 nights in Nov 2023

4/10 Poor

Alain, montreal

Liked: Staff & service
,small and no AC in any of the rooms the location was good
Stayed 1 night in Jul 2018

4/10 Poor

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy all night long. The apartment across the hall had loud music blasting until early morning hours. People coming and going from the same apartment. Loud voices, banging doors and smoking in the hallway. The front room of our place smelled from smoke. We woke up early and checked out 5 hours prior to our plan. Anxious to leave noise and smell.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Apartment and a Very Rude Manager
This was a very disappointing experience. We are a family of four and we stayed there for three nights. First of all this is not even a hotel so there is no reception or anything it is just a normal apartment. Took me a while to find it of course since there is no reception and then had to wait for 30 mins for someone to come and give me the keys. After that they contacted me again saying that I didn't pay for my stay and that my credit card is not working. I said if that is the case then I will fix it but it was strange cause I had already received an SMS from my bank saying that the amount was charged to my card. I spoke to a woman called Sophia who was extremely rude and didn't try to help at all. After this it turned out that it was a mistake from their part and they didn't even try to apologize. Apartment was dirty and located in a dodgy street with construction work everywhere. I wouldn't recommend it at all at least until they get better management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, spacious, clean, comfortable
Nice area. Good for walking. Not a lot of parking nearby.

8/10 Good

Jonathan, Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice apartment

8/10 Good

wendy, australia

Liked: Cleanliness, property conditions & facilities, room comfort
Only 2 blocks from the train station
Very easy to get to and locate. Very comfortable 2 bed apartment on one level. Very secure and safe. Owner doesn't speak a lot of English and isn't particularly welcoming or friendly but it was a great space in a great location. Very quiet and very comfortable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great apartment, right by bus links into the old city, but also only a 10/15 min walk in anyway. But also right by a shopping street, Rue de la Gare and the train station. Contacting the agent on the day was easy and hassle free. Apartment itself was a very high standard, I had the 2 bed with terrace, very spacious, every room was a great size and a high level of cleanliness. I had no problems with hot water in the shower or street noise as I had read on other reviews. And plenty of English channels on the TV for me when I was having my morning coffee. My only point would be a bit more info in a welcome pack, I didn't know what to do with the rubbish bags as there didn't seem to be anywhere on the street to dispose of them, and didn't know if we had to separate recycling. maybe we were supposed to leave them in the apartment but I felt bad for leaving them there.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment for a family
The apartment is great, very modern and well furnished. Check-in process was simple opposed to some similar properties we used before (just need to call 30 min prior).

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not convenience
Is not a hotel and has to wait for more than 15mins at the high street to pick the apartment keys .

10/10 Excellent

Maurice, Wiesbaden, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hospitality
The gentleman in charge of the apartment was very patient and hospitable. The apartment was clean spacious and accessible. I will definitely stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Marlène

Travelled with group
Liked: Cleanliness, property conditions & facilities
Appartement bien. Par contre la zone trop de personnes devant le bâtiment la nuit. On ne se sent pas en sécurité en rentrant. Mais dans l’ensemble bien.
Stayed 2 nights in Jun 2024

6/10 Okay

Sid

Business traveller
Liked: Cleanliness, room comfort
Le quartier est catastrophique
1 semaine passée pour raison professionnelle. La personne chargée de la gestion et de l'accueil a réalisé sa tache de facon tres professionnelle. L'appartement est propre et comporte toutes les commodités attendues. Un hic sur la cafetiere qui ne conctionne pas. Le gros point noir de ce sejour a été le quartier. En journée il n'y a aucun problème, bien qu'en journée j'étais au travail. Mais venu le soir c'est catastrophique, la première nuit un toxicomane etait devant la porte une seringue dans le bras. Du balcon on a une vue directe sur un point de deal ou des aller retour de consommateurs se font.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hassan

Liked: Cleanliness, property conditions & facilities
Perfekt
Stayed 1 night in Jul 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr zu empfehlen
150 m vom Bahnhof entfernt. Perfekt für mich!

10/10 Excellent

Natascha, Waldviertel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying abroad like at home
I was in Luxembourg on a business trip for the FTTH Conference 2016 and had my family with me (incl. 2 small children). Appartment was fully suitable for a family stay and was ideal located to access public transport at the main train station for getting to the conference venue. We had our private car with us as well as my family made trips around Luxembourg during my working time - the only difficult thing was finding a parking place around the appartment and not possible at all during daytime due to shortime parking zones. Paid parking zones were of course available, but rather expensive. Naturally this is of course comparable to other city centres :-)

2/10 Terrible

Giselle, Veracruz, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mi opinión un timo
2 dias antes recibi un correo del hotel cancelando la reservación indicándome que me comunicara con EXPEDIA empresa con la que yo no tuve nada que ver ya que íntegramente realice la reserva con Hoteles.com Me comunique a Hoteles.com en 2 ocasiones tratando de llamadas de muy larga duración (mas de 20 min cada una) y el la que nunca al parecer pudieron contactar adecuadamente al hotel y como en el sistema de Hoteles.com aparecía mi reserva aun vigente decidí presentarme al hotel a mi llegada a Luxemburgo. Tal y como señalan intente con anticipación contactar al responsable que entrega la llave del cuarto y nunca jamas contestaron dicho teléfono a pesar de múltiples llamadas durante mas de 5 horas. Me presente a la ubicación y es básicamente una puerta a un conjunto de deptos (es decir no es un hotel con Lobby si no un domicilio de varios depto. donde 9 de ellos son este "hotel". El cubo de la escalera extremadamente sucio y no me fue posible tener contacto con nadie, la zona de la cd. también de las menos "agradables", por lo que opte por irme a otro hotel a cuadras de ahí.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The management for the apartment is not good. To do check-in, you need to find the proper people to give you the key. This proper people can't be reached by either the email or phone number they provided. It took me 4 hours just to get check-in.