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Grand Reserve at The Meritage

4.5 star property
Luxury Napa resort in Soscol Gateway South with 3 restaurants

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Grand Reserve at The Meritage

Daily cooked-to-order breakfast for a fee
Property amenity
Exterior
1 bedroom, Frette Italian sheets, premium bedding, down duvets
Meeting facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
The price is ฿11,888
฿15,457 total
includes taxes & fees
17 Nov - 18 Nov
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Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Signature One-Bedroom Suite

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature One-Bedroom Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Reserve Two-Bedroom Suite - King/QQ, ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two-Bedroom Suite - King/QQ, ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Bed

View all photos for Signature Pool View Two-Bedroom Suite - King/King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View Two-Bedroom Suite - King/King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Signature Two-Bedroom Suite - King/QQ

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Two-Bedroom Suite - King/QQ

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Grand Cru One-Bedroom Suite

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Grand Cru One-Bedroom Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Reserve Two-Bedroom Suite - King/King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two-Bedroom Suite - King/King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Reserve One-Bedroom Suite ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve One-Bedroom Suite ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Reserve One-Bedroom Suite

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve One-Bedroom Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Reserve Two-Bedroom Suite - King/QQ

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two-Bedroom Suite - King/QQ

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Reserve Two-Bedroom Suite - King/King, ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two-Bedroom Suite - King/King, ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Signature Pool View Two-Bedroom Suite - King/QQ

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View Two-Bedroom Suite - King/QQ

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Pillow-top bed
Down duvet
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Signature Two Queen ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Two Queen ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Two Queen

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Two Queen

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reserve Two Queen

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two Queen

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Pool View King ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View King ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Reserve King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Pool View Two Queen

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View Two Queen

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reserve Two Queen, ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve Two Queen, ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reserve King ADA

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reserve King ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Pool View King

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Signature Pool View King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
The Meritage Resort and Spa
Pool
Hot tub
Spa
Pet-friendly
8.0 out of 10, Very good, (1003)
The price is ฿11,695
฿15,235 total
includes taxes & fees
17 Nov - 18 Nov
The Meritage Resort and Spa

About the area

Map
850 Bordeaux Way, Napa, CA, 94558

What's nearby

  • Napa Valley College - 3 min drive
  • Bottlerock - 6 min drive
  • Oxbow Public Market - 6 min drive
  • Napa Valley Wine Train - 7 min drive
  • Downtown Napa Association - 8 min drive

Getting around

  • Suisun-Fairfield Station - 20 min drive
  • Concord, CA (CCR-Buchanan Field) - 34 min drive

Restaurants

  • ‪In-N-Out Burger - ‬5 min drive
  • ‪Panda Express - ‬5 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Bear - ‬10 min drive
  • ‪Taco Bell - ‬5 min drive

About this property

Grand Reserve at The Meritage

Luxury resort near The Grape Crusher - Sculpture
Located close to Napa Premium Outlets and Oxbow Public Market, Grand Reserve at The Meritage provides an attached winery, a bowling alley and 2 poolside bars. Sip and savour at this resort, which boasts winery tours, a vineyard and a tasting room. Treat yourself to a massage, a body scrub or a facial at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. Fitness classes and yoga classes are offered at the health club; Grand Reserve at The Meritage also has a corner/local shop, a free manager's reception and a terrace. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a firepit and 2 coffee shops/cafes.
You'll also enjoy perks such as:
  • 2 outdoor pools with cabanas, sunloungers and pool umbrellas
  • Cooked-to-order breakfast (surcharge), bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), an electric car charging station and concierge services
  • Bike tour information, luggage storage and a billiards/pool table
  • Guest reviews say great things about the helpful staff
Room features
All 145 rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Frette Italian sheets and pillowtop mattresses
  • Designer toiletries, baths or showers and hairdryers
  • Flat-screen TVs with Netflix, Hulu and streaming services
  • Balconies or patios, wardrobes/cupboards and premium channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Uncovered parking on site (USD 15 per night)
  • Uncovered valet parking on site (USD 25 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 9 to 50 for adults and USD 9 to 50 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 3 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Crush Lounge
  • Olive and Hay
  • The Commons (Lobby Bar)
  • Village Bistro

Family friendly

  • 2 outdoor pools
  • Bowling alley
  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 40 meeting rooms
  • Conference centre (80,000 square foot of space)

Outdoors

  • Firepit
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vineyard

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Hulu
  • MP3 dock
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
2 total (up to 36 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.89 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Partner property access
  • Partner property pool access
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9 to 50 for adults and USD 9 to 50 for children
  • Airport shuttle fee: USD 100.00 per person (return)
  • Uncovered self-parking fee: USD 15 per night
  • Valet parking fee: USD 25 per night
  • Pet fee: USD 100.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Vista Collina Resort Napa
Vista Collina Napa
Vista Collina
Vista Collina Resort
Reserve At The Meritage Napa
Vista Collina at The Meritage
Grand Reserve at The Meritage Napa
Grand Reserve at The Meritage Resort
Grand Reserve at The Meritage Resort Napa

Frequently asked questions

Does Grand Reserve at The Meritage have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Grand Reserve at The Meritage?

As of 4 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Reserve at The Meritage on 17 Nov 2024 start from ฿11,887.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Reserve at The Meritage pet-friendly?

Yes, Grand Reserve at The Meritage allows pets (limit 2 total) with a maximum weight of up to 36 kg per pet. There's a fee of USD 100.00 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Grand Reserve at The Meritage?

Self-parking is available for USD 15 per night. Valet parking is available for USD 25 per night.

What time is check-in at Grand Reserve at The Meritage?

Check-in start time: 4 PM; check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at Grand Reserve at The Meritage?

Checkout is at 11 AM.

Does Grand Reserve at The Meritage provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 100.00 per person applies.

Where is Grand Reserve at The Meritage located?

Located in Soscol Gateway South, this luxury resort is 0.7 mi (1.1 km) from The Grape Crusher - Sculpture, and within 6 mi (10 km) of Oxbow Public Market and Napa Valley Wine Train. Napa Premium Outlets and Balloons Above the Valley are also within 9 mi (15 km).

Grand Reserve at The Meritage Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 296 out of 514 reviews" "
Rating 8 - Good. 94 out of 514 reviews" "
Rating 6 - Okay. 56 out of 514 reviews" "
Rating 4 - Poor. 33 out of 514 reviews" "
Rating 2 - Terrible. 35 out of 514 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ravinder, Fresno

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and very clean.
Stayed 1 night in Nov 2024

8/10 Good

Thomas, Hickory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes
Stayed 1 night in Oct 2024

6/10 Okay

Mary Beth

Liked: Cleanliness
Disliked: Staff & service, amenities
Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.
Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Arek

Liked: Cleanliness
Disliked: Staff & service
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
Stayed 2 nights in Sep 2024

2/10 Terrible

Olivia

Business traveller
Disliked: Staff & service
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
Stayed 2 nights in Aug 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
Stayed 3 nights in Jul 2024

6/10 Okay

Adonica, Marietta

Travelled with family
Liked: Staff & service, amenities
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
Stayed 1 night in Aug 2024

10/10 Excellent

Lori H.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

6/10 Okay

Kelly

Stayed 1 night in Jun 2024

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Christ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 2 nights in Jun 2024

10/10 Excellent

Suchaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

2/10 Terrible

Todd

Stayed 1 night in Jun 2024

10/10 Excellent

Minjung

Stayed 2 nights in May 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

James, Moraga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very average
Not impressed for the money. As the Grand Reserve was merged with the Meritage feels like a forgotten part of the hotel. Lots of conferences which doesn’t make it great for couples visiting.
Stayed 2 nights in May 2024

10/10 Excellent

Andres

Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

8/10 Good

Araceli

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Stayed 2 nights in Apr 2024

10/10 Excellent

Todd, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

WAHIDULLA

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We chose to pay at property and when we checked in we asked them to change the charge card on file. Which was easy. However on the morning of check out not only did they charge the card I had used to reserve the hotel when originally booked, but they also charged the card we gave them at check in. When we tried to resolve it at the front desk we were told they could not see the double charge and that because we booked through a third party. We explained that we did not “pay” through the third party (Expedia) that we asked them to charge a specific card which they did as well as the card on file with Expedia. I am not happy at all and will never book through a third party again. Now I have to wait to see what happens on my bank’s end as my account is negative AND I have prearranged payments hitting my account making it even more negative. I am very upset and frustrated!!!
Stayed 2 nights in Apr 2024