4/10 Poor
Imperia
Business traveller
16 Jan 2025
Disliked: Cleanliness
The room I was placed in was dirty as it hadn't been vacuumed, dusty and the tub was filthy full of hair and other gross things. I asked to move and I was moved and then I found out upon checkout that I was up charged because they moved me to a bigger room. Still waiting for the manager to process my requested difference as it wasn't my fault I had to be moved. Good water pressure, hard bed, hard to regulate the temperature because it was either too hot or too cold by 1°. The 2nd room I was placed in hadn't been vacuumed either, and neither was my colleagues room, which was also dirty. They only have one housekeeper from what I was told, and they didn't show up yesterday so I couldn't get a box of Kleenex for my entire stay. Front desk did not have access. The guy at the desk was polite.
Imperia
Stayed 3 nights in Jan 2025