4/10 Poor
PHILIP
Travelled with partner
3 Oct 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival in the room my partner pulled away the pillow and a large cockroach scurried away. Luckily she’s not squeamish. This was our first indication as to the condition and quality of the hotel.
There was no potable water in the room which means you have to use bottled water. The staff was generous with water but locked the fridge after 8pm until 8:30am. Sort of like camping.
The shower was the worst ever. From freezing cold to scalding in seconds and then back and forth between the two. You could feel the pumps kick in and then blast you with scalding water. Not to mention that the fixture is coming off the wall.
There is NO parking! The street parking is always full at 1euro per hour. The are private garages a distance away that cost 18 to 30 euros per day. We had to haul our baggage down the street. Huge pain.
All-in-all not a great experience. It’s not what the pictures on the websites show. The location is ok and close to Teatro Massimo.
We were the last room in the hall and the furthest away from the wi-fi device. The performance was terrible. We used data from our phones instead.
PHILIP
Stayed 3 nights in Sep 2024