Weird Chinese hotel. No English spoken. Very dirty rundown room where most of the light switches do not work, no shower curtain in the bathroom, no bath plug, no bath mats, ugly window view. Very noisy in the mornings; cleaners screaming & shouting, loud machinery banging for over 1 hour! A truly awful hotel.
Staff was unable to locate our reservation. The room was visibly dirty, no wifi, large towel on the bed for a blanket, and a lock was broken on the door. Additionally, not a safe area for a lady traveling alone, which thankfully I wasn’t.
I stayed at the hotel in March 2020 when I visited the wonderful city of Phnom Penh and unfortunately I had a very disappointing stay.
The main issues were as follows:
- Rooms are absolutely filthy (please see photos that speak for themselves!)
- The hotel charge a deposit, give no receipt, and then deny upon check out that you ever paid a deposit so in effect steal from their customers.
- Daytime receptionist polite and friendly but night time receptionist is extremely, extremely, extremely rude!
- Night time receptionist plays videos so loudly on her phone that it can be heard from guest rooms.
Overall, a very disappointing stay.
I switch from Lucky Star to Lucky Star 3 is it is a new hotel and I was curious to see how I would like it it is basically the same design as Lucky Star to but the bed mattresses sheets and pillows were fantastic it was the most comfortable bed I've slept in in Asia it is a non-smoking Hotel which I appreciate it also they were only renting floors to the 7th floor but it does go to 10 I went up to 11 and got a view of the city in the Olympic Stadium that is it is not finished yet but what a wonderful View as in all Lucky Star Hotel sometimes they have wedding receptions but in my 10 years of staying there I have only quiet after 10 as I think that is the rule of the wedding receptions the staff is wonderful
séjour agréable dans un quartier qui célèbre en permanence des mariages
le seul problème de temps en temps la nuit nous subissons des nuisances sonores
travaux et les gens qui discutent dans la rue
quartier en permanence surveillé par des agents de sécurité
Didier
เข้าพัก 3 คืน, ธันวาคม 2018
6/10 พอใช้
Rudy
7 ธ.ค. 2018
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
They only gave a tiny soap (didn't get replenished every day, often had to ask), the air conditioner didn't work properly, and they only provided a very thin blanket - i asked for more blankets but they said they didn't have any. Overall you get what you pay for, and the staff tried their best to be friendly and helpful given the language limitations.
Nice place to stay. Close to all tourist sites and good shopping areas.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, สิงหาคม 2017
4/10 แย่
Lucie, Phnom Penh
16 มิ.ย. 2016
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Hôtel excentré
L'hôtel ne se situe pas dans le quartier touristique de la ville, il est plutôt excentré. Il est à environ 35-45min de taxi de l'aéroport, donc il convient pour une première nuit, à condition de ne pas y passer à plusieurs jours. La propreté laisse à désirer, mais avantage notable : il y a l'air conditionné ! Par contre pas de serviette, ni de savon, ou encore pas de restaurant à proximité.
Booked online and arrived late. Didn't seem to have my booking and the pictured hotel was full so I was told to go next door which is part of the complex I think. However they wanted me to pay which I didn't want to do as I had already paid online. Staff did not speak good English and I spoke to someone by phone and emailed my booking which got it sorted.
Large room but not in particularly good condition or clean. Near the airport, a few dollars in a tuk tuk which is why I stayed. Booked same day as my prior accommodation had no air con or windows.
Staff did seem helpful but I think had I stayed here as a female solo or inexperienced traveler might have felt very uneasy.
Thorouhgly enjoyed our stay for 5 nights.0lder but more interesting part of town.The general all day and night markets at the bottom street.Only $5usd 1/2 hour from airport.We walked to S-21 prison, $3or4usd by took took to Royal Pallace. 5 min walk from City Plaza supermarket for all European food.We arrived on a Sunday to a dozen weddings in progress as the street is all wedding venues.