8/10 Good
Blair
Travelled with family and small children
12 Nov 2024
Liked: Cleanliness, amenities
Travelled as a family with kids 4 & 6, stayed in a 1 bedroom suite in a hacienda and it was perfect for some privacy. Each side had its own bathroom and thermostat (but one side never seemed to shut off the ac). Kids loved the water slides at two different pools and seeing the animals. There is a fair amount of walking to get around but it was managed by everyone but the 4 yr old. Buffet had a variety but also similar items daily and also had a station that would change from smoothies for breakfast to ceviche at lunch and margaritas & Paloma’s for dinner. We did arrive on a day of torrential rain which caused leaks in our room and others. Our room didn’t need repair but we heard from many others who struggled to get their rooms fixed up. We did have an issue getting into our room after check in where our bracelet/key wouldn’t open the door. Asked at guest services and they were supposed to send someone over right away but after an hour we had to go back to the front desk to get someone to fix it so that we could get into the room.
Overall the property is large and spread out which means lots of walking but also lots of trees and scenery. Food was good not great, service in restaurants was also good. Buildings do require some repairs as they all do. Guest services seems to be lacking between requests as well as getting items replenished in the rooms when being cleaned. I might stay here again and I would discuss the issues with other interested parties before they were to book
Blair
Stayed 7 nights in Oct 2024