8/10 Good
Carolyn
Travelled with partner
20 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscaping is lovely and the grounds are very clean and well kept. The pools are great, it was nice that they raised the water temperature for the last couple of days. It was nice to have the paths to stroll in the evenings.
We enjoyed our meals, mostly at the Papala del Sol. Cornelio provided exceptional service, as did Luis. And Emiliano was always so cheerful.
We did manage to get reservations at Los Murales and it was also very good, great service by Leonel, as well as the Hibachi restaurant.
We really enjoyed the music and entertainers at the various restaurants.
Our room was very comfortable and well kept by Adriana. The only annoyance was the clanging sound of the dive boat oxygen tanks being loaded when the went out in the early mornings. This didn't happen every day, thankfully.
Edin at the front desk was very friendly and helpful. He is extremely efficient and professional. Thank you Edin, hope to see you again soon! Angelina, the supervisor at Palapas kept a close eye on the operations and Luisa was a great hostess.
We went to Aquasizes led by Miguel and BJ, they are so energetic it is impossible to keep up but we enjoyed trying! Very humourous.
The only issue we had was an interaction at the Luna Grill. Server Samuel was rude and condescending. Details are shared elsewhere.
Elsie at the beverage bar at Papala made excellent healthy drinks and always had a smile.
Overall, we had a great vacation and hope to return soon.
Carolyn
Stayed 7 nights in Dec 2024