2/10 แย่มาก
Laurie
6 มี.ค. 2025
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Unfortunately, my stay at Green Coast Hotel has been a disaster! We have moved for the second time in one day. Our first night we got zero sleep because the music played well into the morning and staff started construction early in the morning with lots of banging and drilling (I have video). The first room we were in had water damage in the ceiling with plaster falling on the night table (have pictures). We let the staff know our dissatisfaction and they moved us to another room this time without a working toilet. One flush and water went everywhere. My partner had to turn the water off to stop it. We packed all our things again and went to the front desk to be moved. Mind you it was past 11 pm at this point. The front desk took us to another room and would you believe that toilet did not work either?! So frustrating and disappointing. We wanted to leave completely but at the late hour, we could not book another hotel. We even contemplated sleeping in our rental car. This has been so upsetting after all the planning we did for this trip. We just wanted a clean, quiet, decent place to stay but unfortunately this has not been the case. I would really appreciate if someone from Expedia would reach out about my experience as I would like a full refund to compensate us for the lack of sleep, wasted time, and overall unpleasant stay. Thank you.
Laurie
เข้าพัก 1 คืน, มีนาคม 2025