See all properties

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
Luxury resort on the beach, with 13 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
Outdoor wedding area
Garden view
View from property
Terrace/patio
VIP Access

Reviews

7.8 out of 10

Good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • All-inclusive
  • Hot tub
  • Pet-friendly
    Pet-friendly
The price is ฿13,596
฿13,596 total
includes taxes & fees
24 Nov - 25 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • 72.55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed | Minibar, in-room safe, individually decorated, desk

Deluxe Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 75.71 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate bathtub and shower, designer toiletries, hair dryer

Islander Junior Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 76 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 159.32 sq m
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 159.32 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 72.55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Similar properties

Water park
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
8.4 out of 10, Very good, (3897)
The price is ฿13,652
฿16,109 total
includes taxes & fees
9 Dec - 10 Dec
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000

What's nearby

  • Punta Blanca Golf Course - 8 min drive - 4.8 km
  • Cana Bay Golf Club - 11 min drive - 5.0 km
  • Arena Gorda Beach - 13 min drive - 5.7 km
  • Iberostar Golf Course - 13 min drive - 7.8 km
  • Macao Beach - 40 min drive - 9.2 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪La Güira - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Mangu - ‬13 min drive
  • ‪Sports Bar - ‬13 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Luxury all-inclusive resort near Cana Bay Golf Club
Take advantage of a free breakfast buffet, a golf course and free water park access at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort. This resort is a great place to bask in the sun with a private beach, a beach bar and sunloungers. Treat yourself to a facial, a body scrub or a manicure/pedicure at Rock Spa, the on-site spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Yoga classes and fitness classes are offered at the health club; other things to do include beach volleyball and scuba diving. In addition to a nightclub and 3 swim-up bars, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 13 outdoor pools and a children's pool, with a lazy river, a waterslide and 3 swim-up bars
  • Free self-parking
  • Free bike hire, 2 outdoor tennis courts and babysitting (surcharge)
  • Beach towels, a TV in reception and a 24-hour front desk
  • Guest reviews give top marks for the family-friendly amenities, beach locale and pool
Room features
All 1775 individually decorated rooms offer comforts, such as private outdoor hot tubs and 24-hour room service, in addition to thoughtful touches, such as furnished balconies and laptop-compatible safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Sofa beds and free cots/infant beds
  • Bathrooms with designer toiletries and separate baths/showers
  • TVs with satellite channels
  • Wardrobes/cupboards, LED light bulbs and coffee/tea makers

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Cycling
Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (65,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a pool?

Yes, this property has 13 outdoor pools and a children's pool.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on 24 Nov 2024 start from ฿13,596.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 150 per pet, per stay.

How much is parking at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Self-parking is free at this property.

What time is check-in at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-in start time: 3 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include cycling, volleyball, aerobics classes and more.

Where is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort located?

Nestled on the beach, this Bávaro resort is 3 mi (4.8 km) from Punta Blanca Golf Course and 3.1 mi (4.9 km) from Cana Bay Golf Club. Macao Beach and Iberostar Golf Course are also within 6 miles (10 km).

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 760 out of 1579 reviews" "
Rating 8 - Good. 299 out of 1579 reviews" "
Rating 6 - Okay. 239 out of 1579 reviews" "
Rating 4 - Poor. 111 out of 1579 reviews" "
Rating 2 - Terrible. 170 out of 1579 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rangely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good overall. One thing I did not like was the fact that if you want to party at night there is only one place for a hotel so big and you have to pay for your alcohol.
Stayed 2 nights in Nov 2024

8/10 Good

Alimamy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hard Rock Hotel Punta Cana was absolutely amazing! The resort itself is stunning, with so much to offer for all ages. The staff were incredibly friendly and attentive, making our experience even more enjoyable. We’re already planning to return! The only issue we encountered was the pull-out couch in the family room—it was very uncomfortable and caused some back pain. It would be fantastic if Hard Rock could upgrade these to something more suitable for restful sleep. The food was decent, though not the highlight of our trip. Overall, we had a wonderful time and can’t wait to come back for another visit!
Stayed 4 nights in Nov 2024

10/10 Excellent

Raul H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Rainieris, Nashua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio con los carritos de golf de renta
Stayed 3 nights in Nov 2024

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff, Clean
Stayed 4 nights in Nov 2024

10/10 Excellent

Manuel

Stayed 3 nights in Oct 2024

8/10 Good

Mario, VILLA NUEVA

Travelled with family and small children
Liked: Cleanliness, amenities
No todo está incluido, hay comidas y bebidas que deben ser pagadas
Stayed 3 nights in Nov 2024

8/10 Good

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
I did not like the fact that every single worker we interacted with was lioking for a tip. I have no issue with tipping but if in in the middle of lunch at the buffet you dont have to interrupt me 4x's to inform me that your shift is over and someone else is coming on.
Stayed 1 night in Nov 2024

10/10 Excellent

Rubyna, North Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing! It is great for the occasion we were here for, which was a South Asian wedding. For my own personal tastes though, it is excessively huge. I prefer smaller resorts where I don't need to get on a tram to get from one end of the resort to another. Having said that, the staff and service are excellent, food options are good and plenty, and there are no issues with things to keep you busy. Highly recommend for people who like "city-like" resorts.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raymond, Newmarket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hardrock was amazing! Something for everyone. Way too much rock music though. A verity would have been nice
Stayed 7 nights in Nov 2024

6/10 Okay

Raquel

Travelled with family
Disliked: Staff & service, amenities
We didn’t like the food and service was poor. WE DID NOT GET VIP SERVICE
Stayed 6 nights in Nov 2024

2/10 Terrible

Elias

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
did not like the cart train system.
Stayed 4 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

4/10 Poor

John

Travelled with family
Disliked: Staff & service
First time staying at the HardRock, and definitely the last. Very Americanized … doesn’t feel like you are in a tropical paradise. Property is insanely big. You need to take a trolley everywhere. Staff around hotel (housekeeping, bar areas, lobby) were not friendly - you must say hello before anyone acknowledges you. Felt like the staff only went out of their way for you if they knew you were tipping. Buffet was mediocre, 1/2 waterslides were under construction, rooms were very nice, restaurants especially the steakhouse was sensational.
Stayed 3 nights in Nov 2024

8/10 Good

MANUEL

Travelled with group
Liked: Cleanliness
Nuestro cuarto se inundaba cada vez que llovía
Stayed 4 nights in Nov 2024

10/10 Excellent

Jessua

Stayed 3 nights in Jul 2024

6/10 Okay

Magdali

Stayed 5 nights in Oct 2024

6/10 Okay

Michelle

Travelled with partner
El lugar es grande y bonito sin embargo es como estar en estados unidos. No se vive en absoluto la experiencia de otra cultura. El seevicio al cliente es muy regular y la comida no es muy buena.
Stayed 5 nights in Nov 2024

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hard Rock Punta Cana is a Beautiful Resort … the Hotel Staff are extremely friendly and make sure that your stay at the property is perfect and the food options are fantastic especially Breakfast at La Isla and the Food Truck by the Beach.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rafi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place!
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every single thing about this place is Amazing …. Had an amazing 5 nights stayed Rained a lot during the first 2 days but we still had an amazing time …
Stayed 5 nights in Oct 2024

4/10 Poor

Sandra, Flushing

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the 2nd time i came to This property. First time was marvelous but this time it was terrible. The hotel is big and the wait time for transportation is too much. I was offered an upgrade and my upgrade ended up being a construction view because they were renovating the pool, k and listening to drilling all day. At the end i was given a refund but regardless i dont go on vacations to have these type of experiences. The staff is wonderful and the hotel beautiful, they need more staff and better transportation
Stayed 4 nights in Oct 2024

6/10 Okay

Stacey

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
3rd and final stay here, this stay was nowhere near the same standard as the first 2. Service was poor in relation to what you pay. Food was mediocre at best and the minibar and amenities were not restocked daily. Had to call for housekeeping service in the room. Employees didn't look happy at all. Only good thing was the kids club, that was 5*.
Stayed 4 nights in Oct 2024

6/10 Okay

Michelle

Liked: Cleanliness
The food could have been better room service was terrible I probably will not come back I would try somewhere else
Stayed 5 nights in Oct 2024

10/10 Excellent

Arlette, PLAISTOW

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this place! It's amazing for a family vacation. The beaches were my favorite spot, and the hospitality was incredible.
Stayed 5 nights in Oct 2024