4/10 แย่
Karen
เดินทางกับคู่รัก
25 มี.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Not an Eco Resort – Misleading & Poorly Maintained
We expected a peaceful, eco-friendly retreat but were disappointed. Despite its branding, Rosalie Bay cuts down healthy trees for views and runs loud maintenance early in the morning. The “eco resort” and “spa” feel is nonexistent.
Rooms & Maintenance Issues:
Rooms were not as advertised—rusty fixtures, unreliable A/C, inconsistent hot water, and possible mold. We developed a cough that worsened when the A/C ran. Noise was another issue, with kids running above our room at 6:30 AM. Abandoned buildings added to the neglected feel.
Terrible Breakfast Service:
The website shows a menu, but guests are pushed to an underwhelming buffet. My husband was yelled at for asking to order off the menu. Staff aggressively chased guests to sign bills for included meals, seemingly just for tips. Many guests avoided tipping due to poor service.
Positives:
• Beautiful grounds & wildlife
• Excellent dinner service
• Nice heated pool
• They care for stray animals & rescue turtles
How They Can Improve:
• Maintain rooms, fix A/C, clean filters, and address rust/mold
• Improve breakfast service—let the dinner manager train staff
• Address noise issues & provide accurate online room photos
• Fully embrace their eco-resort branding in all aspects
Verdict:
This resort doesn’t live up to its promises. Poor service, misleading marketing, and lack of maintenance make it a frustrating stay. We wouldn’t return unless there are major changes.
Karen
เข้าพัก 9 คืน, มีนาคม 2025
