4/10 Poor
Camille
Travelled with family
29 Oct 2024
Disliked: Staff & service, property conditions & facilities
Though close proximity to the airport is a plus for this hotel, we unfortunately arrived at a time their systems supposedly went down and had no choice to wait for give or take an hour as the front desk staff figured out how to get us into our room. Mind you, we had just arrived from Nevada and it was quite late so my companions and I were exhausted - we were not about to go out again. The front desk staff was polite enough; however, it was clear that they lacked training as he did not know what to do. He also stated that he did not know what rooms are available. I have some familiarity with hotel operations and, in my opinion, the staff lacked training as other hotels would have a back-up plan in case their computerized systems went down i.e. print-outs of available rooms, prepared room keys, list of incoming/outgoing guests, etc. Also, their elevator was not working so we had to carry 4 heavy luggage up 4 flights of stairs to get to our room. We stayed here assuming it would be convenient, affordable, and comfortable since we just needed a place to sleep until our flight the next morning but to be candid, I would rather stay at a bigger hotel even if it was slightly more expensive/farther from the airport. Lastly, rooms felt a bit outdated and the breakfast served was not appealing/stale. It was quite a disappointing experience as the other Hampton we stayed at in Kapolei was perfect.
Camille
Stayed 1 night in Oct 2024