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"Lovely staff."

"Lovely property with attentive staff that will go out of their way to assist you. The rooms are very comfortable, stylishish and clean. The staff was very helpful in arranging for a number of things for me, including hiring a private driner for some individual tours I wanted to do. I am traveling solo and appreciate that I felt safe and seen, which isn't always the case as a female traveler. Definitely get a Thai massage while you're here at the spa. I highly recommend. "

"Wonderful "

"Had a great time "

"This is a really cute boutique hotel. Being that it’s in the old city of Chiang Mai, we felt we could easily get around. The room was sufficient and we really have no complaints."

"Great location and breakfast buffet."

"Everyone was so helpful and so friendly. I’d definitely stay there again and would recommend it."

"What an amazing place. First the location is great as it is right in the heart of the old city, near the night bazaar and many restaurants. The actual property itself is absolutely beautiful with well kept interiors and lawns, including private books and crannies. The breakfast was great with a lot of selections. The pool is great, especially if you have kids as it has a water slide and whole kids play area in the pool. Basically the place is definitely top tier. The only negative I would have to say is that it is a bit pricey compared to most hotels in Chiang Mai, and also that it's size can make it feel less personal and inviting than other hotels. that being said, one event sealed the deal for us and made a one night stay turn to 4. I lost my camera at an event off-site from, but booked through the hotel. I called them to ask if there was anything they could do (assuming I my camera was a loss). Patt from the hotel staff (who has been incredibly helpful throughout our visit) said she would call the golf course where I lost my camera. less than 40 minutes later she informed me that not only had they found my camera, but the course was going to drop it off at the hotel for me! I had my camera back the next day. I cannot begin to express how amazing the level of support made us feel, and how thankful and impressed I am with the staff at both the Shangri-La and the Gasson Panorama Golf Club. I will be singing their praises for years to come "

"Very comfortable room and excellent service. "