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"Theresa Jin was very helpful on getting most out of our stay. "

"Very enjoyable stay, rooms were very large and convenient and a very good location would highly recommend"

"Fantastic hotel in the centre of Xintiandi with its great choice of food and entertainment. Special mention to Zoe and her awesome staff in the club lounge, with a particular mention to excellent James Yu. Nothing was too much trouble for them. Zoe arranged for our large luggage to be looked after when we travelled to Wenzhou and Yiwu for business and arranged for our bags to be in our new room when we returned. I have stayed here before and will continue to do so when i have business in Shanghai. "

"Very friendly"

"Stayed in many hotels during my 2 weeks around China and this was the only one with obvious "classical luxury" vibe from overall design to the small amenities. King sized bed and duvet were super comfortable. Amazing Bund view but be noted it's towards the North Bund, not the old Bund. Staff were efficient, I had a small issue with the bath tub and a technician arrived at my room door for fixing within a couple minutes. Staff at the lounge were kind and attentive. Good quality food and beverage. Location is great, just couples steps from the TV tower and near metro station. Don't skip visiting the pool area, mean view over Pudong! Massage at the onsite spa was a great closing for my China trip, too. On the other hand, I was under impression the Club room were all renovated recently. However, my room had new carpet, but the chipped wood in the bathroom were still there, just a coat of painting over. This was the only hotel without new style toilet in my whole trip (before that I thought high-end hotels in China were fighting for the top spot in luxe by fancy toilets, apparently not). I could hear music and noises from the 30th floor bar in my room, it didn't bother me much but if you're a light sleeper, avoid rooms directly under the bar area in flood 29. "

"Walkable location to main sightseeing, restaurants and shopping. "

"Very nice location and has the million dollar view of Bund. However, it's not a location for people to walk around."

"Good "

"Very Accessible to metro stations, shopping mall n food. Room is spacious and clean. Hotel staff are helpful. Quite a good range of breakfast at the hotel. Most importantly is it is just a few minutes away from Nanjing Road and is conveniently located to tourist attractions. "