Tegallalang Packages (Flight + Hotel)

Lovely hotel with attentive staff and decent facilities. Unfortunately the hotel was under renovation so the entrance was a dirt path, we also got 'upgraded' to another room but it was older than what we purchased but it appears as though it was slightly bigger but it's not what we paid for. Overall the stay was enjoyable but I wish we were aware of the renovations as it put a fair damper on the stay.

First time travelers to Bali no one ever suggests Tejakula area. This was booked because of the beautiful view and as a VIP the benefits and discounts I’d receive with the amazing price . They really made my first night when they decorated for my birthday and all the last minute decorations they did on the pool and such. I got into an incident with a motorbike and the employee working was sweet in aiding my boyfriend and I . It did start to get weird and then unfortunate the last day. We’ve been only getting breakfast at the restaurant and my boyfriend must have been the first to order an omelette with the ingredients: spinach, ham,etc INSIDE compared to them tradiontionaly doing it outside (side ingredients ) . He’s been ordering it that daily and one day they gave him a raw omelette which he sent back and they remade but sadly using the same omelette which then was burnt . The very last day we had a new server serve us and he repeated what we wanted and I went over it with him again to triple make sure. But yet the breakfast wasn’t done right. And when we were checking out I was still in the room making sure every thing was well and they didn’t even wait for us to leave to start accusing us of stealing a towel . We had to explain to them that they stopped giving us towels on the fourth day so we only had 3 instead of 5 . Our driver from a different company understood and translated to help us out. All in all it was a beautiful stay but started to get weird by the end.

the staff are so friendly and helpful. customer service is excrellant. rooms are huge, bath tub, pool is amazing, food is great. everything is great here.

This is a beautiful facility. Our room was exceptional, and the food excellent. The staff are extremely service oriented - and were attentive to our every need. I have seldom stayed in such a well managed and customer driven resort.