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"Absolutely top notch accommodation. The highlight of our trip so far. Beautiful renovation with every need for the travelling guest considered….right down to the guest washing machine & dryer. The staff were very attentive and thoughtful. We would love to go back. Very special."

"I stayed here because there was a pool. When I arrived about 8 or 9pm there was a self-check-in at the gate. I was not sent a code, but a friend who spoke French called and got it for me. It was not sent through Hotels.com or by email. Without calling I would have not been able to stay here at all and would have been far from Agen with no room. It is VERY FAR from Agen, not in Agen as listed on the hotels.com site. The pool was covered for the night and opened at 8am the next morning. Check-out was at 10. There is no ice machine, no refrigerator, no hotel staff. I got up at 8 to use the pool for an hour. When I checked out the hotel front desk person called a cab for me. It was about 30 euro to get back to Agen. This is the only person I spoke to during my entire stay and she was lovely and helpful and understanding of my baby French as I counted on my fingers to tell her my room number. If you aren't prepared for this odd system, you will not be able to check-in if you arrive late. There is an elevator. There is no communication with guests. Pool is very small and was being cleaned during the one hour I was able to use it during my stay. I swam anyway, but the vacuum was underfoot and would not have been safe for children to swim."

"The room was extremely cold . Left over of toilet paper . Hair around towel . Only one tower . The blanket very thin . I think it’s over rated . That was the first and last in "

"Trop de bruit "

"Broken down car in the car park is only vehicle there. Doors open but no staff. Have to go several hundred metres to ibis budget to register. Poorly maintained and unsafe feeling area not helped by signs pointing out that the car park is not secured "

"Feels like home..."

"The staff is very friendly and helpful. Staff did speak English. Hotel was clean and updated. Hotel located just outside the busy city. Quiet on top of a hill. I would recommend this hotel in Auch. "

"Nice hotel with good breakfast and excellent staff. Nice park with walking paths nearby."

"Lovely building and we had a really excellent dinner - the catering team was changing so they weren't on their new menu yet so what we had was effectively a one-off. Lots of attention from the chap who was taking over the running of the kitchen. We had an automatic email from the property saying we had pre-payed but when we checked out we were told we hadn't. That caused some confusion especially as the man at checkout kept referring to our Expedia booking - I know Hotels.com is part to Expedia but it was hardly helpful especially as this was all dealt with in French. The decor of the building is lovely and it is well set up for wheelchair access with lifts between floors (but awkward stairs from the car park to reception. Bike parking was rudimentary and outdoors but the chateau is in a very quiet spot."