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Hotel New Otani Tokyo The Main

4.5 star property
Hotel with 20 restaurants, near Tokyo Imperial Palace

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Tokyo The Main

Exterior
The Main room Premium Deluxe Room, Smoking | Down duvets, in-room safe, individually furnished, desk
View from property
Treatment room
View from property
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Housekeeping

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Quality Double Non-smoking

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Non-smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for The Main Standard Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
Shower/bath combination
  • 76 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Deluxe Triple Room, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Day bed
Blackout curtains
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds

View all photos for The Main Standard Twin, Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main room Premium Deluxe Room, Smoking

The Main room Premium Deluxe Room, Smoking | Down duvets, in-room safe, individually furnished, desk

The Main room Premium Deluxe Room, Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for The Main Deluxe King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Living area | 32-inch flat-screen TV with digital channels, TV

The Main Junior Suite double, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Separate bedroom
Blackout curtains
Shower/bath combination
  • 71 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 26 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Down duvet
Shower/bath combination
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin Edo Standard Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Shin Edo Deluxe Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Deluxe Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Quality Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Deluxe Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Standard King Room

Down duvets, in-room safe, individually furnished, desk

The Main Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Room Bed Any

Down duvets, in-room safe, individually furnished, desk

The Main Standard Room Bed Any

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for The Main Shin Edo Single Room

Coffee and/or coffee maker

The Main Shin Edo Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Shin Edo Deluxe Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Deluxe Triple Room

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for The Main Shin Edo Standard Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Deluxe Double Room For 3 People

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room For 3 People

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for The Main Junior Suite (Bed Type Cannot Be Specified)

Down duvets, in-room safe, individually furnished, desk

The Main Junior Suite (Bed Type Cannot Be Specified)

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for The Main Junior Suite Twin

Down duvets, in-room safe, individually furnished, desk

The Main Junior Suite Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Junior Suite Double

Interior

The Main Junior Suite Double

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Deluxe Twin Room For 3 People

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room For 3 People

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

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About the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578

What's nearby

  • Tokyo Imperial Palace - 1 min drive - 1.4 km
  • Tokyo Midtown - 3 min drive - 2.6 km
  • Tokyo Tower - 3 min drive - 3.2 km
  • Nippon Budokan - 4 min drive - 3.2 km
  • Shinjuku Gyoen National Garden - 4 min drive - 3.6 km

Getting around

  • Yotsuya Station - 12 min walk
  • Fukuma Station - 12 min walk
  • Tokyo (NRT-Narita Intl.) - 77 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬11 min walk
  • ‪SATSUKI - ‬4 min walk
  • ‪維新號赤坂店 - ‬11 min walk
  • ‪ガンシップ - ‬4 min walk
  • ‪VIEW & DINING THE Sky - ‬4 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel near Tokyo Imperial Palace
A corner/local shop, shopping on-site and 3 coffee shops/cafes are just a few of the amenities provided at Hotel New Otani Tokyo The Main. Be sure to enjoy a meal at any of the 20 on-site restaurants. In addition to a Japanese garden and a hair salon, guests can connect to free WiFi in public areas.
Additional perks include:
  • A seasonal outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • A lift, luggage storage and a computer station
  • Guest reviews say great things about the helpful staff and location
Room features
All 554 individually furnished rooms feature comforts such as air conditioning and dressing gowns, as well as amenities such as free Internet and safes. Guest reviews speak positively of the cleanliness, size rooms at the property.
Extra conveniences in all rooms include:
  • Deep-soaking baths, free toiletries and hairdryers
  • 32-inch HDTVs with digital channels
  • Fridges, children's slippers and daily housekeeping

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

This property is closed from 13 January 2025 to 14 January 2025 (dates subject to change).
The property will be renovating from 3 February 2025 to 4 February 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Extra beds are not available for children age 3 and younger.

We should mention

The seasonal pool will be open from 20 July to 01 September
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Does Hotel New Otani Tokyo The Main have a pool?

Yes, this property has a seasonal outdoor pool. The property will be renovating the swimming pool from February 3 2025 until February 4 2025 (completion date subject to change).

Is Hotel New Otani Tokyo The Main pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel New Otani Tokyo The Main?

Self-parking is free at this property.

What time is check-in at Hotel New Otani Tokyo The Main?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel New Otani Tokyo The Main?

Checkout is at noon.

Does Hotel New Otani Tokyo The Main provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 3600 per person applies.

Where is Hotel New Otani Tokyo The Main located?

Located in Chiyoda, this hotel is within 1 mi (2 km) of Hotel New Otani Tokyo and Tokyo Imperial Palace. Nippon Budokan and Shinjuku Gyoen National Garden are also within 3 miles (5 km). Fukuma Station is 12 minutes by foot and Kojimachi Station is 12 minutes.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 727 out of 1007 reviews" "
Rating 8 - Good. 192 out of 1007 reviews" "
Rating 6 - Okay. 49 out of 1007 reviews" "
Rating 4 - Poor. 24 out of 1007 reviews" "
Rating 2 - Terrible. 15 out of 1007 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great garden view, very romantic. Easily accessable family Mart and pharmacy came in handy. Very clean and friendly staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Joon Shern

Stayed 1 night in Nov 2024

10/10 Excellent

Hajime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free room upgrade wasn't available, but I wasn't disappointed. I'm used to it. Many hotels offer a complimentary room upgrade, but I believe it's just a lure to attract customers. They always say, "Sorry, we don't have available rooms." In any case, the view from the room in this hotel was incredible. The window was huge, from floor to ceiling, giving me a sense of openness. I saw Tokyo Tower, Mt. Fuji, the Japanese garden of the hotel, and the state guest house from the room.
Stayed 2 nights in Dec 2024

10/10 Excellent

Johnathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful hotel all staff is friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Yuriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My home away from home
Stayed 4 nights in Nov 2024

10/10 Excellent

Bobby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury and nice garden, good for photography lover. Just needs to walk abit from trail. Overall is great. Happy stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very big hotel, but still very well managed and maintained. Beautiful garden on the property and multiple dining options (>10), definitely try dinner in the Sky restaurant, wonderful experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with multiple amenities, convenient stores, shops, and restaurants nearby. It's also a reasonable walking distance from subway stations. The employees of the hotel had wonderful service. It was a fantastic experience, and I highly recommend this hotel for anybody traveling.
Stayed 13 nights in Oct 2024

10/10 Excellent

MAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always wanted to stay at Hotel New Otani & it was better than I thought it would be, as I have stayed in many 5 Star Hotels in Tokyo.
Stayed 16 nights in Nov 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
The beauty of the room and the building as well as the quality and diversity of the restaurants
Stayed 1 night in Nov 2024

8/10 Good

Alan, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, up-to-date. Friendly and helpful English-speaking staff. Decent restaurant with good breakfast buffet.
Stayed 4 nights in Nov 2024

10/10 Excellent

Royce, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was top notch, complete with a cyprus bath for soaking after a long day of sightseeing. The staff was incredible, open to all questions and even providing translation with a taxi driver. Plenty of restaurants at the hotel if that's your preference, and a close walk to more restaurants nearby.
Stayed 3 nights in Oct 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an execelent reception
Stayed 3 nights in Nov 2024

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will always stay at The Hotel New Otani when in Tokyo.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Delicious food, great customer service, help with getting taxis, great location. New Otani is one my favorite hotels anywhere in the world.
Stayed 3 nights in Nov 2024

8/10 Good

Sumiko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and peaceful
Stayed 1 night in Nov 2024

10/10 Excellent

John

Stayed 4 nights in Oct 2024

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden is amazing, the rooms spacious, but the restaurants are pricey.
Stayed 8 nights in Oct 2024

8/10 Good

Si Wei

Stayed 4 nights in Oct 2024

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel with top-notch service and beautiful rooms. We LOVED staying, with so many options for things to do and easy access to the metro system. Would 10/10 stay again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could rate the staff 1 level above excellent then i would! Fantastic hotel, well worth the visit.
Stayed 4 nights in Oct 2024

8/10 Good

Sakurako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful gardens
Stayed 4 nights in Oct 2024

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a Shin-Edo room which was phenomenal. We loved the cypress bath and the modern Japanese style to the room. The room was also very large for Japanese standards. The staff at the hotel was also exceptional. Everyone we interacted with was extremely kind and professional, and most spoke good English which was a plus for us.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ragnar, Yellowknife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful. Wifi is still not working properly
Stayed 3 nights in Oct 2024