4/10 แย่
Jason
21 เม.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The Bolten is in a fabulous location however it is so dated inside it feels grose. Old Stained carpets and sofas. Kitchenette had 3 single tea spoons in the family suite. Fridge cabinet door brackets were broken, towel hook on back of bathroom falling off. Netflix not working in master bedroom or lounge and tv working in kids room however remote became unresponsive. The arms on the sofas and chairs felt sticky and grose. Master bedroom was missing a robe. We moved a single sofa chair to face the TV and there was food under it. The kitchen tap was so stiff it almost didnt work at all. Had to keep adjusting the shower temperature all the time as it kept changing and going from luke warm to super hot so kids needed help. We stayed somewhere else for our wellington trip however wanted to stay a extra night and there was nothing available for where we were. We rung the bolten willing to pay 1k for the top suite which they declined which is fine so we took the family suite. Would love to have known the state of the top suite as I would have been gutted to part with bigger money for the same feel. Our kids did enjoy the pool and the beds were great and clean it was just the suite itself. It didnt have a above and beyond feel when it came to the staff either. We dealt with all our own luggage and got the trolley ourselves and transported it. They said they would ring when the suite was ready but they did not. We could have been good customer's however I dont feel we will return.
Jason
เข้าพัก 1 คืน, เมษายน 2025