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"Friendly and helpful staff, great hospitality! Room is spacious (traditional Japanese futon style). Private onsen available for booking for free (per room per day), public onsen is also available at almost 24/7. Highly recommend to book at least 1 set of on-site dinner breakfast, local produces used."

"Central station hotel"

"The staff were kind and helpful. Rooms were spacious and cosy. Excellent experience!"

"Older hotel but very clean! On sen is nice!"

"It is very convenient to shop and transportation. The hotel is old or not good condition. The shower room is not very useful, towels hanger is too high, the toilet is not good flashing and the water sound always heard near the bed’s headboard to make sleep so hard. This is my first time to use APA hotel, the check out time no one is front counter, I just drop the room card but no explanation at the first day. I do not think I will not use APA hotel again even very good rate."

"This is a larger complex but it felt like a cozy ryokan throughout, especially in the rather large Japanese style room that I had. Staff speak little English but were friendly enough to work around my poor Japanese."

"Even with our limited Japanese skills, the staff understood and communicated with us with great ease. Everyone was extremely nice, polite and pleasant. The breakfast and dinner menus were copious, delicious and made with local ingredients. Even a simple tomato could shine with the incredible skills of the chef. Zao onsen has a reputation as a winter resort but we've thoroughly enjoyed hiking the mountain in summer to come back to warm smiles, relaxing sulfuric waters (really helped my skin) and...

"Staff are very polite and helpful. Best part is the hotel is only 5 mins from JR Yamagata station, very convenient. There is also a bus terminal at the train station with buses to various attractions like Zao onsen etc. Only down part is the pillow was very flat, hence not comfortable to sleep on."