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Hotel ZERMAMA Zermatt

4.0 star property
Immerse yourself in mountain bliss with top-notch amenities at your fingertips. Discover artistic flair amidst snow-capped peaks.

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Photo gallery for Hotel ZERMAMA Zermatt

Exterior
Restaurant
Grand Double Room, Balcony | Premium bedding, minibar, in-room safe, blackout curtains
Heated floors
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Laundry
The current price is ฿14,247
฿15,087 total
includes taxes & fees
17 Mar - 18 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Suite

Balcony view

Classic Suite

Highlights

Balcony
Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Sofa Bed

View all photos for Grand Double Room, Balcony

Grand Double Room, Balcony | Premium bedding, minibar, in-room safe, blackout curtains

Grand Double Room, Balcony

Highlights

Balcony or patio
Heating
Connecting rooms available
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Heated bathroom floor
Rainfall showerhead
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, Balcony, Mountain View

Classic Twin Room, Balcony, Mountain View | Premium bedding, minibar, in-room safe, blackout curtains

Classic Twin Room, Balcony, Mountain View

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Heated bathroom floor
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Single Room, Private Bathroom

Classic Single Room, Private Bathroom | Premium bedding, minibar, in-room safe, blackout curtains

Classic Single Room, Private Bathroom

Highlights

Separate sitting area
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Heated bathroom floor
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Double Room

Basic Double Room | Premium bedding, minibar, in-room safe, blackout curtains

Basic Double Room

Highlights

Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Heated bathroom floor
Rainfall showerhead
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Matterstrasse 23, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 5 min walk
  • Zermatt - Furi - 6 min walk
  • Zermatt-Furi Gondola - 14 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Golden India - ‬4 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬3 min walk
  • ‪Restaurant Bar Manud - ‬6 min walk
  • ‪Fuchs - ‬1 min walk

About this property

Hotel ZERMAMA Zermatt

Upscale hotel near Zermatt-Furi Gondola
Located close to Matterhorn Glacier Ride and Klein Matterhorn Cable Car, Hotel ZERMAMA Zermatt provides a terrace, an art gallery on-site and designer shops on-site. Active travellers can enjoy archery at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services.
Other perks include:
  • Cooked-to-order breakfast (surcharge), train station pick-up service and snow sports gear
  • A lift, concierge services and multilingual staff
  • Free newspapers, a front desk safe and a porter/bellboy
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hotel ZERMAMA Zermatt boast thoughtful touches, such as premium bedding and heated floors, as well as amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Heated floors, rainfall showers and hairdryers
  • Heated floors, cable channels and heating

Languages

Dutch, English, French, German, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: CHF 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Archery
  • Art gallery
  • Designer stores
  • Ski passes
  • Ski storage
  • Snow sports gear
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room roll-in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Heated floor
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 15 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Admiral Hotel Zermatt
Admiral Zermatt
Admiral
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Frequently asked questions

Is Hotel ZERMAMA Zermatt pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel ZERMAMA Zermatt?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel ZERMAMA Zermatt on 17 Mar 2025 start from ฿14,247.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel ZERMAMA Zermatt?

Hotel ZERMAMA Zermatt doesn't offer parking.

What time is check-in at Hotel ZERMAMA Zermatt?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel ZERMAMA Zermatt?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Hotel ZERMAMA Zermatt located?

Located in the heart of Zermatt, this hotel is 0.7 mi (1.1 km) from Zermatt-Furi Gondola. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

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Hotel ZERMAMA Zermatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 115 out of 149 reviews
Rating 8 - Good. 28 out of 149 reviews
Rating 6 - Okay. 5 out of 149 reviews
Rating 4 - Poor. 1 out of 149 reviews
Rating 2 - Terrible. 0 out of 149 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Great location, beautiful views.
Stayed 1 night in Jan 2025

10/10 Excellent

Chereen

Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Stayed 1 night in Oct 2024

10/10 Excellent

faiza

I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
Stayed 1 night in Nov 2024

10/10 Excellent

Ricardo

Excelent stay, great staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Diane

Location is great. Staffs are nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lucille

We were upgraded to the Matterhorn suite. It was very large with two full bathrooms and separate bedroom and living room. The balcony was wonderful. The set up for cheese fondue on the balcony with the very warm faux fur robes was perfect. My husband and I really enjoyed this magical experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Mike

5 stars
Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lila

Loved the modern rustic cozy feel of the hotel , all staff were friendly except for our breakfast server for the last two mornings was not friendly . She has long black straight hair. Other than that loved our stay and the helpfulness of the staff to guests
Stayed 3 nights in Nov 2024

10/10 Excellent

Fallon

Hard to keep room temp control, but otherwise AMAZING!
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Cozy, modern lodge with friendly, helpful staff. I loved this hotel!
Stayed 4 nights in May 2024

8/10 Good

Cynthia

The staff was very friendly and professional… the room was very comfortable… loved the fake fur robes !!! They didn’t have a iron in the room and you couldn’t get one Very walkable to the train station, shopping and restaurants
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

What an amazing property. Quintessential Switzerland Chalet style hotel. Masterfully decorated. Clean, comfortable and ideally located to all attractions, restaurants and activities. Zermatt - you are a beautiful town. We will go back!
Stayed 2 nights in Aug 2024

10/10 Excellent

Berna

Friendly staff- great location
Stayed 1 night in Aug 2023

10/10 Excellent

Valeria

We couldn't have chosen a better place to stay in Zermatt! Hotel ZerMama offered everything we could dream of, starting with our room's breathtaking view of the Matterhorn. Waking up to that iconic mountain vista was truly special. What sets this hotel apart is the outstanding personal service, particularly from Norberto, who went above and beyond as our host. His local knowledge was invaluable - from restaurant recommendations to suggestions for activities around Zermatt, each of his recommendations helped make our stay exceptional. The hotel's restaurant deserves special mention - the food was excellent, showcasing high-quality cuisine that added another delightful dimension to our stay. Every staff member we encountered was genuinely friendly and helpful, creating a warm, welcoming atmosphere throughout our visit. The location, the views, the service, and the dining all combined to create the perfect Zermatt experience. Whether you're here for skiing, hiking, or just to enjoy the mountain atmosphere, Hotel ZerMama delivers on all fronts. We'll definitely be returning!
Stayed 3 nights in Nov 2024

10/10 Excellent

Colleen

Highly recommend
Excellent stay at beautiful hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Tushar

Great place !! Awesome location and everything is brand new. Excellent customer service
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

This was a fantastic stay. Margarita showed me to my room and I had a balcony facing the river. The room was comfortable, and had a great design that felt like mountain chic. They even had a yoga mat and foam roller in the room which I greatly appreciated. I ate at the restaurant a couple of times and it was high quality food. Margarita also helped me figure out what to do during my time there. This was one of my favorite hotels that I’ve ever shayed at. Every detail has been thought about.
Stayed 2 nights in Aug 2024

10/10 Excellent

Devin

Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.
Stayed 1 night in May 2023

10/10 Excellent

James

This hotel is a hidden gem. It's clean, the staff is fun and friendly. It's like living with your family. We loved it! Jim
Stayed 2 nights in May 2024

10/10 Excellent

Robert

I we love Zermama. A beautiful hotel in a beautiful location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dominika

Great stay
Great location. Really comfy beds, well designed rooms and great food. View of Matterhorn from the hotel
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Best in Zermatt
Good location and have a very nice view. I'll definitely visit again and stay in this hotel.
Stayed 2 nights in Aug 2022

10/10 Excellent

Benjamin M

Staff was very friendly and food in the bistro wqs amazing. We had breakfast, dinner and dessert there and all were so good. Room was very clean and trendy.
Stayed 2 nights in May 2023

10/10 Excellent

Aubrey

Enjoyable stay at Zermama! The room was really nice, feels like you’re staying in a cabin. We happened to be there during a warm period and rooms don’t have AC but you can open windows to keep air moving. However there is construction happening nearby so if you are a light sleeper expect to be woken up around 7am from the noise. Hotel is pretty close to the main train stations, and main road. Overall, I would stay here again!
Stayed 2 nights in Jun 2024

10/10 Excellent

Li

Everything was great on top of the dedicated, friendly staff who really tried to solve any problems
Stayed 2 nights in May 2023