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"When I received a QR code to check in I was happy that it seemed it was going to be a quick check-in so we could get into our room asap and then go out and begin our holiday. It's a good concept but unfortunately it didn't work for any of the guests attempting to use them. We managed to check in but it failed to give us a key so we had to get assistance from reception. All of the staff here are very helpful and friendly. I think they should just remove the kiosks and place more desks there as...

"Nice hotel in a great location for the centre of York and train station. Comfortable beds and good selection of breakfast. My one complaint would be the air conditioning, the rooms were very stuffy and hot and the air conditioning did not appear to be blowing out cool air. We were given a fan from reception but i cant imagine the room will be pleasant in the height of summer."

"We had avery nice time "

"Cancelled our break with only 2 weeks notice! Very difficult to rebook with such short notice around the Christmas period! "

"Had a lovely mini break at this hotel. Very clean and in an ideal location for walking to the city centre. Enjoyed our stay and parked locally. I am returning soon with my mum. One star chalked off as I expected our room to be cleaned and made up. One of the sheets had seen better days, had a tear in it. I won't be using the bar again, far too expensive! Those was my only grumbles but not put me off my return stay."

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"Good helpful staff and nice room."

"Comfortable bed, friendly staff, lovely breakfast, this is our 3rd stay at this hotel it is ideally positioned for walking to York city centre it takes about 25 mins"